Head of Colleague Services

Kisimul Group; Peacehaven; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Discounts via blue light card

Workplace wellbeing

Diversity and inclusion

Competitive salary

Pension and life assurance

Job summary

Kisimul Group is recruiting a Head of Colleague Services to lead a new function driving service strategies for colleagues, managers and leaders across policies, procedures and the colleague lifecycle.

You will build colleague personas, deliver a roadmap to improve services, and develop practical tools and governance to ensure compliance, efficiency and engagement, contributing to the organisation's growth and mission.

Qualifications

• Broad HR leadership experience across specialist and shared services
• Proven credibility as a trusted advisor and senior stakeholder relationship builder
• Track record of delivering change initiatives and projects
• Commercially aware with ability to assess risk and develop people solutions
• Strong data analytics to drive decisions and insights
• Deep HR technical knowledge and practical application
• Experience in People Shared Service or Contact Centre environments
• Experience working in a matrixed organisation
• Solid understanding of compliance legislation including CQC and Ofsted
• Knowledge of statutory and mandatory learning in Health, Education and Care settings
• CIPD Level 7 qualification or equivalent

Responsibilities

• Lead a people team delivering defined services across colleague touchpoints
• Review and modernise services with a roadmap for improvement
• Develop policies, procedures and toolkits for stakeholders
• Provide expert guidance on policies and processes to meet business goals
• Lead the people systems roadmap to improve efficiency and digitisation
• Align organisation design, pay governance and performance
• Build position and post hierarchy to manage pay costs
• Set up and run resourcing strategy for a diverse workforce
• Forecast workforce trends to shape resourcing plans
• Develop remuneration and benefits aligned to needs and market
• Develop an employee relations strategy for business impact
• Deliver data as a single source for strategic decisions
• Play a proactive role in Senior Leadership Team and business planning

Skills

HR strategy

Stakeholder management

Change management

Data analytics

People systems

Commercial awareness

Matrixed environment

CIPD Level 7

Education

CIPD Level 7 qualification or equivalent

Job description

We are recruiting for a Head of Colleague Services, a brand-new role as we go through an exciting period of growth and innovation.

You will be developing and deploying service strategies in support of colleagues, line managers, and leaders. These service strategies deliver the requirements of our policies, procedures, legal and statutory requirements. You will also be building colleague personas and providing solutions and engagement throughout our full colleague lifecycle.

Who are we?

We are one of the UK’s leading providers of education and support for children and adults with autism, learning disabilities and complex needs. Our specialist schools and adult provisions offer award-winning care and education (we were recently honoured at the Great British Care Awards).

We are independent, which we believe helps us achieve and maintain the very highest standards of care and we have recently launched our ground breaking and industry first Meaningful Life model.

Providing care and education to people we support is at the centre of all our decision making, with the ambition to enable them to fulfil their most meaningful life.

We bring all our specialist teams together from education, therapies and care and put the people we support right in the centre of our family of experts to deliver a meaningful life.

What you’ll be doing

• Leading a people team providing defined services across colleague touch points, within standard operating procedures and tiered service levels
• Reviewing and modernising the services offered defining and delivering a roadmap to improvement
• Co-ordinating the development of policies, procedures and toolkits that are practical, useable and adopted by stakeholders
• Providing of expert advice, interpretation and guidance on policies, practices and processes and navigation to meet business goals
• Leading the people systems roadmap, ensuring we become more efficient and agile taking all opportunities to automate and digitise, reducing the burden of administration on stakeholders
• Following of the organisational design blueprints and reward governance to enable organisation strategy and performance
• Building position and post hierarchy, and structure management which supports the management of pay costs
• Set up and run the resourcing strategy and service for a fulfilled and diverse workforce
• Building current and future trends in the workforce and forecast how this may impact the resourcing strategy, using sector and wider insights to shape resourcing plans
• Creating remuneration and benefits approaches which are aligned to current and future organisation needs, budget constraints and market conditions
• Develop an employee relations strategy which positively impacts the business and the way people work
• Deliver one source of data to drive strategic decision-making
• Taking a proactive role within the Senior Leadership Team, stepping in across the peer group to managing the in-year business plan

What you’ll need

• Broad experience across the people skills map, built up through completing a number of HR specialist and shared services positions
• Building very strong relationships: has a strong track record of credibility in the business and seen as a trusted advisor. Coaches people to get the best outcomes
• Track record of making changes happen using change management and project management skills
• Thinks and acts commercially: has strong business acumen and commercial awareness to assess reputational, commercial or financial risk, people implications and develop solutions to address
• Data analytics: uses strong analytical skills and intuition to analyse data and interpret insights and trends. Uses data to support decision manage and develop optimal products and solutions
• HR mastery: strong technical people skills, knowledge and practical application
• Experience of working in a People Shared Service or Contact Centre
• Successfully worked in a matrixed environment
• Solid understanding of compliance legislation and requirement of the CQC and Ofsted
• Understanding of the statutory and mandatory learning needs within a Health, Education and Care setting
• CIPD Level 7 qualification or equivalent

What’s in it for you?

• A fantastic team within the community at Kisimul to share, learn and facilitate
• Access to more than 15,000 discounts through our blue light card discount scheme such as 10% off Asda shopping
• Working with a business that is investing in workplace wellbeing and supporting our teams through the challenges of work and life
• An atmosphere which is rich and diverse and celebrates culture, age, diversity and gender
• A competitive salary
• Pension and life assurance

Full job description available on request.

Direct applicants only - we are not partnering with agencies for this role.