Head of Client Services

Craft Agency Ltd; Manchester; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Profit-share bonus

Private medical insurance

Pension

Birthday day off

Studio closure at Christmas

Job summary

Craft Agency Ltd, an independent Manchester brand and design agency, is hiring for a senior client services leadership role. You will own relationships at senior levels, shape growth, and drive how the business scales beyond existing work.

Leverage a strong brand/strategy background to engage C-suite clients, maintain trusted partnerships, and mentor a growing client services team as the agency expands its portfolio and profitability.

Qualifications

• Senior relationships with C-suite and multi-year accounts
• Experience growing accounts and repositioning into deeper partnerships
• Branding, design or strategic communications background

Responsibilities

• Own client relationships at senior stakeholder level across education, healthcare, charity, arts and sport
• Set client service standards and forecast revenue and profitability for the portfolio
• Mentor junior client services staff as the function grows

Skills

Senior stakeholder management

Mentoring junior staff

Revenue forecasting

Profitability analysis

Strategic client services

Hybrid work arrangement

Job description

This independent, award-winning Manchester brand and design agency is making one of two strategic hires this year. This is the significant one.

Established for over 20 years, the client services structure is being reshaped, and you’d be shaping how the business scales, not maintaining what already exists.

The Role

You’ll own client relationships at senior stakeholder level – the agency works with C-suite contacts across education, healthcare, charity, arts and sport. The real prize is organic growth: turning repositioning wins into deeper, longer partnerships and taking pressure off new business.

You’ll set the client service standards, work alongside the Operations Manager to build feedback loops, forecast revenue and profitability across the portfolio, and mentor junior client services staff as the function grows.

The Package

£55,000 – £70,000

• Hybrid working
• Profit-share bonus
• Private medical insurance, pension and life assurance
• 25 days’ holiday plus bank holidays and your birthday off & studio closure over Christmas
• Training and development, sourced from the best in the field

The Person

You’re a Senior Account Director or Client Services Lead inside a branding, design or strategic communications agency – still close to the work, but with a genuine appetite for growth and account development.

You’ve grown accounts substantially across multi-year relationships and hold trusted relationships at senior stakeholder level. You come from a proper brand and strategy background, not pure project delivery, and can hold a strategic conversation with a C-suite client without being a strategist yourself.