Head of Capabilities and Integrated Delivery

Ramarketing & PR Ltd; Newcastle upon Tyne; On-site; GBP 75,000 - 90,000; Full time

Job summary

Ramarketing is seeking a Head of Integrated Delivery in Newcastle, UK, to lead our delivery capabilities across design, development, content, PR and digital marketing. You will shape strategy, empower capability leads and ensure integrated, high-quality client solutions.

You'll work with Growth, Intelligence and Platform to deliver commercial outcomes, maintain accountability, and evolve our capabilities to meet changing client needs and technological advances.

Qualifications

• Experience leading senior specialists and capability leads.
• Broad understanding of integrated marketing and communications capabilities.
• Strong senior client leadership experience and relationship-building.
• Ability to set direction and evolve capabilities to meet changing client and market needs.
• Strong commercial judgement and contribution to sustainable agency growth.

Responsibilities

• Set the strategic direction for Integrated Delivery, aligning capabilities with client needs.
• Lead capability leads, providing clarity, challenge and support.
• Ensure cross-discipline collaboration and joined-up client solutions across teams.
• Develop leadership, succession and capability within the function.
• Build trusted senior relationships with clients and shape delivery to client outcomes.

Skills

Leader of leaders

Strategic thinker

Commercial judgement

Client leadership

Cross-disciplinary collaboration

Job description

Who we are… in a nutshell

Ramarketing is an international marketing agency specialising in life sciences. We help clients grow their businesses, building genuine partnerships to enhance their marketing, design, content, and PR strategies. With offices in the UK, US, and Canada, and over 80 global industry experts, we deliver B2B solutions that deliver real, measurable results and impact.

Job purpose

As ramarketing’s Head of Integrated Delivery, you will lead our specialist delivery capabilities, taking overall responsibility for how our expertise, people and disciplines come together to deliver high-quality, commercially effective work for our clients.

As a member of the Leadership Team, you’ll work closely with Growth, Intelligence, Platform, People and Finance to ensure our delivery capabilities are aligned with the strategic and commercial direction of the business and the evolving needs of our clients.

Leading through our capability leads across Digital and Performance Marketing, PR, Design, and Content. You’ll set clear direction and create accountability for performance, quality and development. You’ll empower those leaders to take genuine ownership of their disciplines and teams, whilst ensuring we operate as an integrated delivery function rather than a collection of individual capabilities.

You’ll remain close to the delivery of client work, bringing broad agency, strategic and specialist judgement to complex client challenges and ensuring our collective expertise is being used where it can create the greatest impact, ensuring that expertise continues to evolve with client need, the market, AI and emerging technologies.

What you’ll be responsible for…

This is a senior leadership role with responsibility for the overall effectiveness, quality and evolution of our delivery capabilities (Design, Dev, Content, PR, Digital Marketing) and the value they collectively create for our clients and the agency.

You’ll balance internal leadership with client influence, commercial judgement and the development of ramarketing’s specialist capabilities.

Operational and Strategic Leadership

• Set the strategic direction for Integrated Delivery, ensuring our capabilities, expertise and ways of working evolve in line with client needs, market developments and the direction of the business.
• Create clear expectations and accountability for performance, quality and delivery across the function, working through your capability leads to turn direction into action.
• Maintain a strong view of the effectiveness of the function, identifying where leadership, skills, resources, standards or ways of working need to evolve.

Lead and develop our capability leaders.

• Lead, empower and develop our capability leads, giving them the clarity, challenge and support to take genuine ownership of their disciplines and teams.
• Build strong leadership, succession and development across the function, ensuring we have the capability and expertise needed for both today and the future.
• Create an environment of accountability, curiosity, collaboration and continuous development where leaders and their teams can perform at their best.

Bring our capabilities together

• Ensure digital and performance marketing, PR, design, and content work effectively together and with Growth, Intelligence and Platform to create joined-up client solutions.
• Break down barriers between disciplines, challenging siloed thinking and creating greater clarity around how and when our different capabilities come together.
• Act as the senior voice for specialist quality and delivery integrity, partnering with Growth to shape creative, effective and deliverable solutions to client needs. Bring constructive challenge and alternative solutions where needed, ensuring we respond to client needs without compromising quality or sustainable delivery.
• Shape the evolution of our collective offering, using changing client needs, market developments and emerging technologies to identify opportunities for new skills, services and ways of working.

Be a senior specialist partner to our client and client-facing teams

• You’ll lead the delivery function, but you’ll stay connected to the clients it exists to serve.
• Build trusted senior relationships with clients, bringing credible challenge, strategic judgement and a broad perspective to complex client opportunities and challenges.
• Remain actively involved in high-value client work where your experience and expertise can make the greatest difference.
• Support pitches, proposals and growth opportunities, helping connect client needs with the right combination of expertise from across the agency.

What we are looking for...

You’re an experienced agency leader who understands that great delivery comes from combining strong people, specialist expertise, commercial judgement and genuine client focus.

You can lead experienced leaders without taking ownership away from them, while maintaining enough visibility and technical understanding to challenge thinking, assess quality and make good decisions. You’re equally comfortable influencing the Leadership Team, coaching a capability lead and sitting with a senior client to work through a complex business challenge.

Skills & attributes

• A leader of leaders — you create direction and accountability while empowering experienced leaders to genuinely own their areas.
• Strategically and commercially minded — you connect the quality of our people, capabilities and delivery to client outcomes and sustainable agency performance.
• Influential and credible — you build trust with senior clients and colleagues, communicate clearly and are comfortable constructively challenging thinking.
• Collaborative and connected — you see beyond individual disciplines and understand how different expertise can come together to create stronger solutions.
• Focused on raising standards — for our leadership, our work, our client delivery and the capability of the agency as a whole.

You’ll bring:

• Significant leadership experience within an agency or similarly multi-disciplinary environment, including leading senior specialists, discipline heads or capability leads.
• Broad understanding of integrated marketing and communications capabilities, with sufficient technical and strategic depth to challenge thinking, assess quality and provide credible direction across disciplines.
• Strong senior client leadership experience, with a track record of building trusted relationships and translating complex client challenges into effective integrated solutions.
• Experience setting direction and evolving capabilities, including identifying future skills, services, technology and ways of working required to meet changing client and market needs.
• Strong commercial judgement and an understanding of how people, quality, integration and client delivery contribute to sustainable agency growth.

What success looks like…

A strong, accountable delivery leadership team

You’ll create clarity around what great leadership looks like and empower our capability leads to genuinely own their disciplines.

Success means strong, confident leaders who understand what’s expected of them, make good decisions, hold themselves and their teams accountable and continually develop their people and capabilities.

Integrated delivery that works

You’ll ensure our capabilities work together effectively rather than operating as individual disciplines.

Success means the right expertise comes together around client needs, teams collaborate effectively across capability boundaries, and our integrated model produces stronger work and better client outcomes.

Credible senior client impact

You’ll be a trusted senior voice for our clients and our teams.

Success means clients value your judgement, you can constructively challenge and influence at a senior level, and your involvement helps turn complex client challenges into clear, effective solutions.

A progressive and commercially valuable delivery function

You’ll ensure our delivery capabilities continue to evolve with our clients, our market and the agency.

Success means we have the leadership, skills, expertise and ways of working we need for the future, our standards remain high, and Integrated Delivery contributes meaningfully to client growth and sustainable agency performance.

Job title: Head of Integrated Delivery

Department: Capabilities

Location: Newcastle, UK/ UK Remote

Role type: Full-time

Salary: £75,000 to £90,000 per annum

Reports to: Chief Executive Officer