Head of Account Management - Luxury markets (IT/FR/CH/ES)

HEARST MEDIA; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Join Hearst UK as the Head of Account Management, overseeing multi-market campaigns and leading a team to achieve advertiser goals. This senior role requires strong stakeholder management skills, experience in media or publishing, and fluency in Italian preferred. Enjoy a collaborative environment with a range of benefits including generous holiday, healthcare plans, and social events.

Benefits

25 days' holiday (plus up to 5 extra)

Discounted gym memberships

Healthcare cash plans

Charity days

Life assurance

Pension schemes

Social events

Qualifications

• Experience in media, publishing, or tech-related businesses at mid to senior levels.
• Previous team management experience.
• Understanding of international cultural and language nuances.

Responsibilities

• Lead and manage the Account Management team responsible for media strategy and planning across markets.
• Collaborate with international sales teams to optimize processes, meet revenue targets, and troubleshoot campaign issues.
• Manage pipeline and pacing to budget across markets.

Skills

Stakeholder management

Customer service

Time management

Problem-solving

Commercial awareness

Italian language

Job description

At Hearst UK, there's always more to the story. Join us as our Head of Account Management to start the next chapter in your career.

We're the UK's leading premium publisher, behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper's Bazaar, and Country Living. We foster a collaborative working environment, encourage innovation, and value trust, development, and fun as we build on our heritage to make history.

The Head of Account Management – Luxury markets will collaborate with our Italian, French, Swiss, and Spanish international Sales teams to ensure flawless planning and management of multi-market campaigns distributed on our Global titles, meeting and exceeding advertiser goals and revenue targets. The role involves working closely with the team Director to set vision and strategy for the account management team handling four key luxury markets, establishing and refining processes as needed. The role manages three account managers/directors responsible for digital campaign strategy, media planning, booking, pipeline management, and maintaining oversight of campaigns across regions, ensuring client success. Building strong relationships with senior global sales stakeholders and supporting the Director in managing relationships within the global Hearst ecosystem are also key responsibilities.

About the Role

1. Lead and manage the Account Management team responsible for media strategy and planning across IT, ES, FR, CH markets within Global Client Success.
2. Support the team Director and other leads to uphold high team standards.
3. Collaborate with international sales teams to optimize processes, meet revenue targets, and troubleshoot campaign issues.
4. Provide operational support such as media planning, client liaison, and campaign reporting, especially for high-revenue accounts.
5. Ensure the team provides accurate, timely, and well-considered responses to clients and sellers.
6. Develop and maintain long-term relationships with agencies, clients, sales, and global contacts through regular communication.
7. Identify opportunities to add value for sales patches, driving incremental revenue through global client success initiatives.
8. Manage pipeline and pacing to budget across markets.
9. Stay informed about campaign initiatives in local markets and their alignment with global investments.
10. Run business review meetings with senior stakeholders to review activity and identify upselling opportunities.

About You

• Italian language skills preferred.
• Experience in media, publishing, or tech-related businesses at mid to senior levels.
• Previous team management experience.
• Understanding of international cultural and language nuances.
• Strong stakeholder management skills.
• Commercially aware and sales-driven mindset.
• Results-oriented with excellent customer service skills.
• Confident and comfortable with clients and external contacts.
• Excellent time management and prioritization skills under pressure.
• Collaborative, flexible, and personable with the ability to build professional relationships.
• Proactive, detail-oriented, and motivated.
• Ability to influence and solve problems to achieve results.

What We Offer

Enjoy a wide range of perks including 25 days' holiday (plus up to 5 extra), discounted gym memberships, healthcare cash plans, charity days, life assurance, pension schemes, and social events.

Hearst UK is committed to diversity and inclusion, reflecting the world we want to live in, fostering a culture of belonging where everyone is heard.