Head Housekeeper - Live in available

Bespoke Hotels; Arrochar; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel stays

Competitive salary

Development opportunities

Job summary

Bespoke Hotels is seeking a Head Housekeeper at the Arrochar Hotel to lead the housekeeping team and uphold the highest cleaning standards.

You will manage room readiness, supervise staff, control linen and cleaning stock, and ensure health and safety compliance while delivering outstanding guest service and maintaining budgeted performance. You will train and motivate staff to achieve company standards and be a strong ambassador for Bespoke values.

Qualifications

• Experience in a similar housekeeping role.
• Strong service mindset and willingness to learn.
• Ability to lead and motivate a team.

Responsibilities

• Lead and motivate the housekeeping team to maintain high cleaning standards.
• Ensure rooms are prepared and serviced to Bespoke standards.
• Manage linen stock and coordinate with laundry.
• Maintain cleaning material stocks and place orders.
• Be accountable for department budget performance.
• Coordinate with maintenance to keep areas in good condition.
• Ensure health and safety, fire safety, and COSHH compliance.
• Supervise training and development of staff.
• Provide excellent customer service and courteous staff.

Skills

Team leadership

Customer service

Attention to detail

Job description

We currently have an amazing opportunity to join the team as Head Housekeeper at the Arrochar Hotel.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements

The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Main Duties Will Include

• Managing, motivating and leading the housekeeping team to ensure the highest cleaning standards are met, with a keen attention to detail.
• Making sure the rooms are ready for the guests to check in and have been serviced up to the company standard.
• Managing and controlling the linen stock and leasing with laundry company when needed.
• Maintaining stock for cleaning material and placing orders accordingly.
• To be accountable for the financial performance of the department against budgets.
• Liaise with maintenance to ensure that the physical conditions of all areas under the Housekeeping control are properly maintained.
• Ensure all heath and safety, fire safety, security and COSSH regulations are adhered to whilst ensuring all records are up to date.
• To supervise, train and motivate team to achieve Company Standards, and also to comply with relevant legislation.
• Provide excellent customer service and ensure all staff members are courteous and helpful towards.

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.