Head Housekeeper - Lead Luxury Hospitality Team

The Bath Priory - Management and Support roles; Bath; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Service charge and gratuities on top

Management bonus scheme

Discounts across our family of hotels

25% off food and beverage

Staff rates of £25 B&B per person

Perkbox discounts

Free meals on duty

Employee Assistance Programme

Milestone rewards and experiences

Career progression opportunities

Job summary

The Bath Priory is seeking a proactive Head Housekeeper to lead our housekeeping team and uphold the hotel’s 5‑star standards. You’ll be responsible for the presentation and maintenance of 33 bedrooms, public areas and back‑of‑house spaces, ensuring every corner reflects dedication to guest comfort and luxury.

You will recruit, train and mentor staff, collaborate with other departments and drive continuous improvement in cleanliness, efficiency and service quality.

Qualifications

• Senior housekeeping experience in a luxury hotel
• Proven leadership and mentoring abilities
• Strong knowledge of housekeeping standards and procedures

Responsibilities

• Lead the day‑to‑day operation of the Housekeeping department, motivating and developing the team
• Set and maintain the highest standards for bedrooms, bathrooms, public areas and back‑of‑house spaces
• Oversee room allocations, cleaning schedules and inspections to ensure rooms are ready for arrivals
• Recruit, induct and train new colleagues and promote a culture of pride in work
• Coordinate with Reception and Maintenance to handle guest requests and defects promptly
• Manage rotas, stock, linen, amenities and cleaning supplies to operate efficiently
• Monitor cleanliness scores and guest feedback to identify improvement opportunities
• Foster teamwork across departments and lead by example

Skills

Team leadership

Attention to detail

Guest service excellence

Job description

The Bath Priory is seeking a proactive Head Housekeeper to lead our housekeeping team and uphold the hotel’s 5‑star standards. You’ll be responsible for the presentation and maintenance of 33 bedrooms, public areas and back‑of‑house spaces, ensuring every corner reflects dedication to guest comfort and luxury.

You will recruit, train and mentor staff, collaborate with other departments and drive continuous improvement in cleanliness, efficiency and service quality.