Head Housekeeper — Lead 5-Star Hotel Team (Bonus)

Andrew Brownsword Hotels; Bath; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Service charges

Bonus scheme

Hotel discounts

Food & beverage discount

Staff rates

Perkbox

Free meals

Employee assistance

Milestone awards

Career progression

Job summary

The Bath Priory, part of the Andrew Brownsword Hotels family, is seeking a Head Housekeeper to lead our 33-bedroom luxury hotel in Bath. You will oversee daily housekeeping operations, maintain the highest cleanliness standards and mentor a team to deliver exceptional guest experiences.

This hands-on leadership role rewards meticulous attention to detail, strong team development and collaboration with other departments to ensure every guest feels at home in a warm, thoughtful environment.

Qualifications

• Experience in a senior housekeeping role, ideally in a luxury hotel.
• Excellent knowledge of housekeeping standards and procedures.
• Organised and confident leader who can motivate and develop a team.
• Keen eye for detail and pride in presentation and cleanliness.
• Commercial awareness with experience managing departmental budgets, payroll, stock and costs.
• Ability to plan and manage rotas effectively and staff levels.
• Strong communication across departments.

Responsibilities

• Lead day-to-day operation of the Housekeeping department, motivating and developing colleagues.
• Set the standards for cleaning and presentation of bedrooms, bathrooms and public areas.
• Oversee room allocations, cleaning schedules and inspections to ensure readiness for arrivals.
• Recruit, induct and train new colleagues and foster pride in work.
• Collaborate with Reception and Maintenance to handle guest requests and issues promptly.
• Manage rotas, stock, linen and cleaning supplies to operate efficiently.

Skills

Leadership

Team Management

Attention to detail

Organisational skills

Guest service orientation

Tools

Budgeting

Job description

The Bath Priory, part of the Andrew Brownsword Hotels family, is seeking a Head Housekeeper to lead our 33-bedroom luxury hotel in Bath. You will oversee daily housekeeping operations, maintain the highest cleanliness standards and mentor a team to deliver exceptional guest experiences.

This hands-on leadership role rewards meticulous attention to detail, strong team development and collaboration with other departments to ensure every guest feels at home in a warm, thoughtful environment.