Head Housekeeper - Lead a Warm, Detail-Driven Team

The Inn Collection Group; Northallerton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid breaks

50% off food

Stay at Inns for £1 (Jan–Mar)

1/3 off room bookings

£50 same-day bookings

15% off bed and breakfast

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group is seeking a proactive Head Housekeeper to lead the housekeeping team at a cosy Northallerton pub with rooms. You will oversee room and public area cleaning, maintain high standards, and ensure a welcoming environment for guests and locals alike.

You will manage linen, supplies, training, and safety, reporting to the General Manager to ensure smooth daily operations and an outstanding guest experience.

Qualifications

• Experience leading a housekeeping team.
• Excellent guest-facing communication and problem-solving.
• Ability to train and develop staff to maintain high standards.

Responsibilities

• Oversee cleaning of rooms and public areas to ensure spotless presentation.
• Promptly report maintenance issues and coordinate with maintenance team.
• Manage linen and supplies, ensure stock levels and correct usage.
• Train and mentor new and existing staff for consistent performance.
• Follow safety guidelines and work with GM to ensure smooth operations.

Skills

Communication

Leadership

Attention to detail

Guest service focus

Job description

The Inn Collection Group is seeking a proactive Head Housekeeper to lead the housekeeping team at a cosy Northallerton pub with rooms. You will oversee room and public area cleaning, maintain high standards, and ensure a welcoming environment for guests and locals alike.

You will manage linen, supplies, training, and safety, reporting to the General Manager to ensure smooth daily operations and an outstanding guest experience.