Head Housekeeper

Hamberley Care Management Limited; Twyford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

4 weeks holiday + Bank Holidays

Performance bonus

Workplace pension

Career development

Wellbeing support

Free on-site parking

Refer a Friend bonus

Job summary

Hamberley Care Management Limited, at Thames Wood House in Wargrave (Reading), seeks a Head Housekeeper to lead the housekeeping team and uphold the highest standards of cleanliness and resident comfort.

You will manage rosters, train staff, supervise operations, and work closely with caregivers to support the overall care plan. The role demands empathy, reliability, and a proactive, can-do attitude.

Qualifications

• Previous domestic experience in a similar care home setting.
• Strong leadership and team management skills.
• Committed to delivering high standards of cleanliness and resident comfort.
• Knowledge of health and safety COSHH regulations.

Responsibilities

• Lead a team of housekeeping staff and maintain high standards of cleanliness.
• Ensure all areas of the care home are clean, hygienic and well-maintained.
• Oversee laundry and linen care with attention to residents’ belongings.
• Manage staff rota, training and supervision for efficiency.
• Interact with residents and provide assistance to help them feel at ease.
• Collaborate with caregivers to support the care plan and home operations.
• Demonstrate flexibility and reliability in a fast-paced environment.

Skills

Team leadership

Housekeeping experience

Customer care

Attention to cleanliness

COSHH knowledge

Empathy

Multi-tasking

Reliability

Job description

• You’ll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff you’ll ensure that every room and living space is maintained to the highest standards.
• Ensuring all areas of the care home are clean, hygienic, and well-maintained, including bedrooms, communal spaces, and bathrooms.
• Handling laundry and linen care with attention to residents’ personal belongings.
• Managing staff rota, training and supervisions to ensure housekeeping team members are working efficiently.
• Interacting with residents, offering assistance when needed to help them feel at ease.
• Working closely with caregivers and other staff to support the overall care plan and home operations.
• Previous domestic experience in a similar care home setting.
• Flexible and reliable attitude.
• Committed to customer care and first-class service provision.
• Basic knowledge of Health and Safety COSHH regulations.
• Empathy and a desire to make a difference to the lives of our residents.
• Ability to multi-task, work under pressure and on own initiative in a fast-paced environment.
• At Hamberley, we believe that our residents deserve something "Extra Special, Every Day" and we’re seeking a Head Housekeeper to help us achieve our goals.

Joining us at Thames Wood House, our luxury care home that provides residential, dementia, and nursing care for older people, in Wargrave in Reading part of the award-winning Hamberley Care Homes, you’ll be part of a team that is genuinely passionate about the health and well-being of our residents. Our Housekeeping team ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home.

Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens.

From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively.

Hamberley People: We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Benefits

• A competitive salary and benefits package
• 4 weeks holiday plus Bank Holidays
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.