Head Housekeeper

Thwaites; Penrith; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Head Housekeeper to lead a dynamic team dedicated to providing immaculate rooms for guests. This role requires a keen eye for detail and the ability to motivate others to meet high standards. You will oversee the training of new staff, manage stock ordering, and ensure that all property procedures are followed. The position offers flexibility in working hours and a rewarding environment with opportunities for career progression. Join a supportive team and enjoy various perks, including generous leave and discounts across beautiful properties.

Benefits

28 days annual leave

Tips paid regularly

Wagestream access

Free gym facilities

Discounted spa treatments

Employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Pension and Life assurance

Qualifications

• Previous supervisory or management experience in Housekeeping.
• Ability to communicate effectively across all levels.

Responsibilities

• Lead the Housekeeping team to maintain cleanliness and presentation standards.
• Mentor team members and respond to guest requests professionally.

Skills

Team Leadership

Attention to Detail

Communication Skills

Problem Solving

Flexibility

Education

Supervisory or Management Experience

Job description

As Head Housekeeper, you will lead our busy Housekeeping team and ensure thousands of guests experience wonderful stays in immaculate rooms

Your day to day;

• Implementation of the required standards of cleanliness and presentation of rooms
• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest requests and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring the team are completing their work within a set time frame.
• Ensuring the property procedures are followed by the team
• Carrying out induction and training of new team members
• Control of stock ordering and linen management
• Hands on to support the team as required

Who we are looking for;

The standards of our bedrooms will leave a lasting impression on our guests, as Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets

You will need to be able to communicate on all levels, including to your team and across the wider property

You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride

If you are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you

Ideally you will have previous supervisory or management experience, ideally within a Housekeeping function

Our business is open all day every day, so you will need to be flexible with the times you can work

In return, we are offering a rewarding role with scope for career progression

• 28 days annual leave (rising to 33 days after 5 years)
• Tips paid regularly
• Wagestream - the ability to access up to 40% of your earnings as you earn them
• Free use of local gym facilities and discounted spa treatments at our sister property, North Lakes Hotel
• Generous employee discounts in food, beverage and accomodation in our beautiful properties across the country
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Pension and Life assurance and access to hight street perks
• Bespoke training programmes accessible for all
• An engaging and supportive work environment

INDSPON