Head Housekeeper

Leonardo Hotel Management (UK) Limited; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Special hotel room rates across UK & €

Vouchers through company-wide scheme

Talent referral scheme

Wellbeing calendar & training programs

Job summary

Leonardo Hotel Management (UK) Limited in Leeds invites applications for Head Housekeeper. You will lead the housekeeping team to deliver exceptional guest experiences, ensuring cleanliness, presentation, and adherence to service standards across the hotel.

The role focuses on creating a high-performing team and nurturing a culture of safety and continuous improvement. In this busy leadership position, you will drive training and succession planning, collaborate with other departments, and act

Qualifications

• Strong leadership and team management experience.
• Ability to drive health & safety compliance and training.
• Proven track record of achieving KPIs in a fast-paced hospitality environment.

Responsibilities

• Direct and manage day-to-day housekeeping operations to meet service standards.
• Lead training, coaching and succession planning for the housekeeping team.
• Collaborate with hotel departments to support strategic objectives.
• Ensure health & safety requirements are met and KPIs achieved.

Skills

Leadership

People Management

Attention to Detail

Job description

Be Yourself - Be a Bold Team Player - Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Head Housekeeper will direct the strategic initiatives and objectives of the Housekeeping department, as well as managing day to day operations through the engagement of the team.

All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.

You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Head Housekeeper, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll think creatively to ensure that all areas of the hotel are clean and well-presented, and continually think of new ways to improve the Leonardo Hotels product. You will inspire a vibrant team to exceed our guests’ expectations and create memorable moments.

If you’re our ideal Head Housekeeper, you will:

• Ensure that the Housekeeping department meets all Health & Safety requirements
• Ensure that KPIs are met and support your team to achieve these
• Collaborate with the wider hotel team to meet the hotel’s strategic objectives
• Think about the future by creating training and succession plans

Some of the perks our Head Housekeeper could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Head Housekeeper? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.