Accommodation Assistant

Fattal Bristol Harbour Ltd; West of England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Hotel discounts

Staff recognition

Wellbeing calendar

Training programs

Career progression

Job summary

Leonardo Hotels is seeking a Room Attendant to support the housekeeping team in our UK & Ireland hotels. You will help keep bedrooms and bathrooms clean and well-presented for guests, acting as an ambassador for the hotel and brand, and contributing to a positive guest experience.

We offer full training, flexible working conditions with the potential for overtime, and opportunities to progress within the Leonardo Hotels estate. Join us to help ensure memorable moments for every guest we host.

Qualifications

• Full training provided.
• Flexible working conditions with overtime mentioned.

Responsibilities

• Dusting, polishing, vacuuming rooms.
• Refreshing towels and linen as required.
• Stripping and making beds.
• Cleaning bathrooms to a high standard.
• Reporting maintenance issues and hazards.
• Working as part of a vibrant team to exceed guests' expectations.

Job description

Be Yourself - Be a Bold Team Player - Be Leonardo

Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland! The Room Attendant will support the smooth running and objectives of the Housekeeping department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Room Attendant, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support the Head Housekeeper and keep our hotel clean as a whistle. We offer flexible working conditions with the opportunity for overtime. Full training will be provided so that you are confident to ensure that every bedroom and bathroom is clean and well-presented for our guests.

Here are some of the key responsibilities for a Room Attendant:

• Dusting, polishing, vacuuming
• Refreshing of all towels and linen as required
• Stripping and making beds
• Cleaning bathrooms
• Reporting any maintenance issues and safety hazards
• Working as part of a vibrant team to exceed our guests’ expectations.

Some of the perks our Accommodation Assistant could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual - regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are.

Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Accommodation Assistant?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500.

We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.