Head Door Supervisor – Durham

Professional Security; North East; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Competitive rates

Consistent shifts

Flexible scheduling

Earned wage access

Training & development

Management support

Clear progression

Job summary

Professional Security in Durham is seeking experienced Head and Deputy Head Door Supervisors to lead the venue security team and maintain high standards of professionalism. This role offers competitive hourly rates (£15-£20), evenings and weekend shifts, immediate start and opportunities for progression within a national security provider.

You will be the key link between venue management and frontline staff, responsible for entry control, incident reporting and guest safety.

Qualifications

• Valid SIA Door Supervisor Licence
• Minimum 2 years’ hospitality security or door supervision experience
• Full UK Driving Licence and access to transport
• Ability to pass BS7858 screening and vetting
• Excellent communication and customer service skills
• Professional appearance and strong leadership qualities
• Ability to work weekends, evenings and late-night shifts
• Ability to provide a full 5-year employment and address history

Responsibilities

• Lead and support Door Supervisor teams during venue operations
• Ensure high standards of professionalism, appearance and conduct are maintained at all times
• Manage entry and exit points safely and effectively
• Conduct ID checks, searches and admissions control in accordance with venue policies
• Monitor venue capacity, customer behaviour and emerging risks
• Support effective crowd management and customer engagement
• Build positive working relationships with venue managers and staff
• Respond confidently to incidents, conflict and challenging situations
• Complete accurate incident reports and venue documentation
• Ensure licensing conditions, venue policies and company procedures are followed
• Provide leadership, guidance and mentoring to Door Supervisors on shift

Skills

Leadership

Customer service

Communication

Team coordination

Job description

Summary: If you’re an experienced Door Supervisor ready to take the next step, or an established Head Door Supervisor looking for consistent work with a national security provider, we’d like to hear from you.

Durham | Competitive Hourly Rate | Permanent Venue | Immediate Start Available

Location: Durham
Pay: £15-£20 per hour
Shifts: Evenings, weekends and late nights
Immediate start available

Professional Security is looking for experienced and professional Head and Deputy Head Door Supervisors to lead the venue security team in Durham.

If you’re an experienced Door Supervisor ready to take the next step, or an established Head Door Supervisor looking for consistent work with a national security provider, we’d like to hear from you.

As one of the UK’s leading hospitality security providers, Professional Security employs more than 7,000 security professionals and supports over 2,000 venues nationwide. Our teams play a vital role in creating safe, welcoming and enjoyable environments for customers while supporting venue teams and local communities.

The Role

As a Head Door Supervisor, you will be responsible for leading venue security teams, maintaining high operational standards and acting as the key point of contact between venue management and frontline security staff.

You will set the standard for professionalism, customer service and safety while ensuring your team delivers an exceptional service every shift.

Key Responsibilities

• Lead and support Door Supervisor teams during venue operations
• Ensure high standards of professionalism, appearance and conduct are maintained at all times
• Manage entry and exit points safely and effectively
• Conduct ID checks, searches and admissions control in accordance with venue policies
• Monitor venue capacity, customer behaviour and emerging risks
• Support effective crowd management and customer engagement
• Build positive working relationships with venue managers and staff
• Respond confidently to incidents, conflict and challenging situations
• Complete accurate incident reports and venue documentation
• Ensure licensing conditions, venue policies and company procedures are followed
• Provide leadership, guidance and mentoring to Door Supervisors on shift

Valid SIA Door Supervisor Licence

Minimum 2 years’ experience within hospitality security or door supervision

Previous experience leading or supervising security teams

Full UK Driving Licence and access to transport

Ability to pass BS7858 screening and vetting

Excellent communication and customer service skills

Professional appearance and strong leadership qualities

Ability to work weekends, evenings and late-night shifts

Ability to provide a full 5-year employment and address history

What We Offer

• Competitive hourly rates based on experience
• Weekly pay
• Consistent work across established venues
• Flexible working patterns to suit your availability
• Early access to earned wages through Stream
• Ongoing training and development opportunities
• Support from experienced Area and Operations Managers
• Clear progression opportunities into City Supervisor and Operational Management roles

Why Professional Security?

Since 2003, Professional Security has built a strong reputation for delivering exceptional security services across the UK hospitality sector. Today, we support more than 2,000 venues nationwide and invest in developing the next generation of security leaders.

If you’re passionate about hospitality security, take pride in leading others and understand how to balance safety with excellent customer service, we want to hear from you.