Head Concierge

Leonardo-Royal-Hotel-London-Tower-Bridge; Greater London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Special room rates across Leonardo UK/

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training with progression paths

Job summary

Leonardo Hotels in London is seeking a Head Concierge to lead the Concierge department, directing strategic initiatives and day-to-day operations, while inspiring and coaching a vibrant team to deliver exceptional guest care.

You will be an ambassador for the hotel, build local knowledge to recommend attractions, and ensure memorable experiences in line with service standards. This role combines leadership with hands-on guest relations.

Qualifications

• Be a people person and passionate about providing first-class guest care.
• Build extensive knowledge of the city to recommend attractions and restaurants.
• Always look for ways to improve guests’ stays.
• Desire to support others in a fast-paced hospitality environment.

Responsibilities

• Supervise, train and coach a team to maximise guest care strategies.
• Direct day-to-day operations of the Concierge department.
• Act as ambassador for the hotel and Leonardo Hotels estate.

Skills

People skills

Guest service mindset

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Head Concierge will direct the strategic initiatives and objectives of the Concierge department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As Head Concierge you’ll be the backbone of the team as you’ll be working with your Head of Department to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising, training and coaching a vibrant team to maximise our guest care strategies. Our Guest Relations team are the first to welcome guests into our hotel; your warm and friendly personality is so important to ensure guests have a great stay with us.

If you’re our ideal Head Concierge, you will:

• Be a people person and passionate about providing first‑class guest care


• Build an extensive knowledge of our city to make savvy recommendations on the local area, attractions and restaurants


• Always look for ways to improve our guests’ stay


• Have a genuine desire to support others in a fast‑paced environment INDLH

Some of the perks our Head Concierge could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe


• Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops


• Talent referral scheme


• Thank You Week: from ice cream trucks to yoga classes and lots in between!


• Wellbeing Calendar


• Ongoing job‑related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Head Concierge? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.