Receptionist

Leonardo Hotel Management (UK) Limited; Glasgow; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition vouchers

Talent referral scheme

Wellbeing calendar

Ongoing training with clear paths for进

Job summary

Leonardo Hotel Management (UK) Limited in Glasgow is seeking a warm, professional Receptionist to support the smooth running of the Front Office.

You’ll handle check-in and check-out processes, be the first point of contact for guests, and offer local recommendations to ensure a memorable stay. You’ll represent the hotel with the brand’s vision and values.

The role offers training, progression opportunities, and perks like staff room rates across the Leonardo network.

Qualifications

• Friendly and courteous to guests
• Organised with strong attention to detail
• Able to provide local recommendations for a great stay in the city

Responsibilities

• Organise all aspects of check-in and check-out processes
• Be the face of the hotel and ambassador for the Leonardo Hotels estate
• Deliver warm, five-star guest service and collaborate with other departments

Skills

Communication skills

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!

If you’re our ideal Receptionist, you will:

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Some of the perks our Receptionist could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Receptionist?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.