Head Cashier

Grosvenor Casinos; West of England; On-site; GBP 32,000 - 36,000; Full time

Job summary

Grosvenor Casinos in the UK is seeking a Head Cashier to lead the cash desk with precision and a strong focus on security and guest experience. The role blends cash management expertise with outstanding customer service to set high standards on the casino floor.

You will manage a high-performing team, ensure compliance with all cash-handling legislation, and maintain a welcoming environment for guests while delivering breathtaking moments and reliable operations across shifts.

Qualifications

• Experience as a Cashier with accurate transactional work.
• Familiarity with cash desk legislation and procedures.
• Proven leadership of a high-performing team.
• Gambling Commission PFL licence.
• Excellent communication and interpersonal skills to engage customers.

Responsibilities

• Lead the cash desk team and uphold security standards.
• Ensure outstanding customer service and satisfaction.
• Manage cash handling with accuracy and reliability.

Skills

Cash handling

Team leadership

Customer service

Gambling Commission licence

Cash desk legislation

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions.

Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction.

With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard.

This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.

Skills & Experience Needed

• A history of accurate transactional work as a Cashier.
• A strong understanding and familiarity with all legislation and procedures relating to the cash desk.
• Experience leading a high performing team.
• A current PFL licence issued by the Gambling Commission
• Fantastic communication and social skills to ensure you excite and entertain all customers at all times.

Please be advised that this role operates within a 24/6 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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