Head Cashier

Rank Group; Walsall; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and rewarding environment at a leading casino operator in the UK. This role as a Cash Desk Leader offers the chance to develop your leadership skills while ensuring compliance with financial regulations and providing excellent customer service. You will be responsible for training your team and maintaining operational efficiency at the cash desk. With a commitment to safer gambling and a focus on team engagement, this position provides a unique opportunity to build a fulfilling career in the gaming industry. If you thrive in a busy environment and are passionate about customer satisfaction, this role is perfect for you.

Qualifications

• Experience as a Cashier with a history of accurate transactions.
• Strong understanding of cash desk legislation and procedures.

Responsibilities

• Lead cash desk operations ensuring compliance with financial regulations.
• Train and develop team members while protecting company assets.

Skills

Cash Handling

Customer Service

Financial Regulation Compliance

Team Leadership

Education

PFL License

Tools

Cash Desk Computer System

Job description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

Can you work in a busy environment, ensuring that financial regulation is followed by your team, customers are looked after, the security and operational efficiency of the cash desk is a priority and you are responsible for protecting the company’s assets?

Grosvenor Casino requires an experienced cashier to lead its cash desk operations. An important function of this role is being a coach and mentor to the rest of your team, developing and keeping them engaged.

You will;

• Acknowledge, welcome and assist customers in all areas
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Collaborate and work as part of the larger casino supervisory team
• Compliance with the Gambling Act, licensing objectives, codes of practice, AML and Safer Gambling regulations.
• Ensures that financial transaction thresholds are adhered to by all members in the team and where appropriate exceptions escalated to the Duty/Gaming manager.
• Is accountable for the protection of all company assets assigned to his/her charge
• Follows security procedures and develops new processes in liaison with the gaming/casino managers to improve efficiency and keep assets secure
• In liaison with the gaming managers, train and develop a pool of cash desk breakers.
• Conducts regular appraisals and reviews for team members
• Reports to the Casino Manager (Hosting/Gaming)

Qualifications

• A history of accurate transactional work as a Cashier in order to act as a role model to other cashiers
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk in order to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
• A thorough understanding of the cash desk computer system
• A current PFL license issued by the Gambling Commission
• Must be able to work shifts at any time of the day, including weekends and bank holidays.