Head Cashier

The Rank Group; Walsall; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in the gaming sector is seeking an experienced cashier to lead cash desk operations. This role emphasizes customer care and compliance with financial regulations while fostering team development. The ideal candidate will excel in a dynamic environment, ensuring operational efficiency and security of assets. With a commitment to inclusivity and safer gambling practices, this position offers the chance to make a significant impact while working in a rewarding and engaging atmosphere. If you're ready to take the next step in your career, this is the opportunity for you.

Qualifications

• Proven accuracy in transactional work as a Cashier.
• Strong knowledge of legislation and procedures related to the cash desk.

Responsibilities

• Lead cash desk operations and ensure compliance with regulations.
• Coach and mentor team members while safeguarding company assets.

Skills

Cash Handling

Customer Service

Compliance Knowledge

Team Leadership

Education

High School Diploma

PFL License

Tools

Cash Desk Systems

Job description

Company Description

Grosvenor Casino, Walsall WS2 0LE

Grosvenor is the leading Casino operator in the UK, offering the highest quality gaming and leisure experiences in an environment committed to safer gambling. We aim to excite and entertain our customers, providing memorable experiences that encourage repeat visits.

Our casinos are dynamic and rewarding workplaces, with roles spanning gaming and customer service, offering opportunities to develop existing skills and learn new ones. As the largest operator in the UK, we provide structured development programs for those interested in building a career in casinos.

At Grosvenor, we operate 24/7, emphasizing safer gambling, inclusivity, diversity, and engagement within our team.

Job Description

Are you capable of working in a busy environment, ensuring compliance with financial regulations, prioritizing customer care, security, and operational efficiency of the cash desk, and protecting company assets?

Grosvenor Casino seeks an experienced cashier to lead its cash desk operations. A key aspect of this role is coaching and mentoring team members, fostering engagement and development.

You will:

1. Acknowledge, welcome, and assist customers across all areas.
2. Uphold our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
3. Collaborate with the broader casino supervisory team.
4. Ensure compliance with the Gambling Act, licensing objectives, codes of practice, AML, and Safer Gambling regulations.
5. Monitor and enforce financial transaction thresholds, escalating exceptions to the Duty/Gaming manager when necessary.
6. Be responsible for safeguarding all company assets under your charge.
7. Implement security procedures and develop new processes in coordination with gaming/casino managers to enhance efficiency and asset security.
8. Work with gaming managers to train and develop cash desk staff.
9. Conduct regular performance appraisals and reviews for team members.
10. Report directly to the Casino Manager (Hosting/Gaming).

Qualifications

• Proven accuracy in transactional work as a Cashier, serving as a role model for others.
• Strong knowledge of legislation, codes, and procedures related to the cash desk, serving as a reference for training and queries, and conducting competency interviews.
• Comprehensive understanding of cash desk computer systems.
• Valid PFL license issued by the Gambling Commission.
• Flexibility to work shifts at any time, including weekends and bank holidays.