Head Cashier

Grosvenor Casinos Limited; Walsall; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player seeks an experienced cashier to lead cash desk operations in a dynamic casino environment. In this role, you will ensure compliance with financial regulations, protect company assets, and provide exceptional customer service. You will coach and mentor your team, fostering a culture of teamwork and ambition. This position offers the opportunity to develop your leadership skills while working in a fast-paced environment, making a significant impact on operational efficiency and customer satisfaction. If you thrive in a busy setting and have a passion for service, this role is for you.

Qualifications

• Experience as a Cashier with a focus on accuracy and compliance.
• Strong knowledge of cash desk legislation and procedures.

Responsibilities

• Lead cash desk operations and ensure compliance with financial regulations.
• Train and mentor team members while ensuring customer satisfaction.

Skills

Transactional Accuracy

Customer Service

Compliance Knowledge

Team Leadership

Education

PFL License

Tools

Cash Desk Computer System

Job description

Job Description

Can you work in a busy environment, ensuring that financial regulation is followed by your team, customers are looked after, the security and operational efficiency of the cash desk is a priority and you are responsible for protecting the company’s assets?

Grosvenor Casino requires an experienced cashier to lead its cash desk operations. An important function of this role is being a coach and mentor to the rest of your team, developing and keeping them engaged.

You will;

• Acknowledge, welcome and assist customers in all areas
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Collaborate and work as part of the larger casino supervisory team
• Compliance with the Gambling Act, licensing objectives, codes of practice, AML and Safer Gambling regulations.
• Ensures that financial transaction thresholds are adhered to by all members in the team and where appropriate exceptions escalated to the Duty/Gaming manager.
• Is accountable for the protection of all company assets assigned to his/her charge
• Follows security procedures and develops new processes in liaison with the gaming/casino managers to improve efficiency and keep assets secure
• In liaison with the gaming managers, train and develop a pool of cash desk breakers.
• Conducts regular appraisals and reviews for team members
• Reports to the Casino Manager (Hosting/Gaming)

Qualifications

• A history of accurate transactional work as a Cashier in order to act as a role model to other cashiers
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk in order to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
• A thorough understanding of the cash desk computer system
• A current PFL license issued by the Gambling Commission
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information