Hardware Operations Analyst

UK Parliament; City of Westminster; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

Maternity pay policy (up to 6 months)?

Civil Service pension scheme with ~27%

On-site facilities: gym, nursery, can;

Hybrid working

Job summary

UK Parliament requires a Hardware Operations Analyst to ensure IT hardware assets are managed throughout their lifecycle. You will maintain asset records, oversee stock control, support hardware allocation and provide reliable asset information to colleagues across Parliament.

You will handle deliveries twice per week and support the Provisioning Team, part of the Digital Customer Services Team, in procurement, distribution and disposal of hardware and software to Members and staff.

Qualifications

• Excellent attention to detail and ability to record complex data accurately.
• Collaborative teamwork across multiple groups to deliver customer-focused service.
• Strong understanding of financial principles, purchasing and maintaining stock levels.
• Ability to self-motivate, answer queries and support others under pressure.
• Must be able to pass UK security clearance and have right to work in the UK.

Responsibilities

• Maintain asset records and oversee stock control.
• Support hardware allocation and provide asset information to colleagues and stakeholders.
• Assist with receiving and processing hardware deliveries (about twice per week).
• Procurement, distribution, management and disposal of hardware and software for Parliament.
• Work within the Provisioning Team of the Digital Customer Services Team to support IT services.

Skills

Attention to detail

Collaborative teamwork

Financial principles

Stock management

Security clearance

Tools

Excel

Job description

As a Hardware Operations Analyst, you will play a vital role in ensuring Parliament's IT hardware assets are effectively managed throughout their lifecycle. Working as part of a busy and collaborative team, you will maintain accurate asset records, oversee stock control, support hardware allocation, and provide reliable asset information to colleagues and stakeholders across Parliament. You will also help ensure appropriate stock levels are maintained to meet changing business demands. The Provisioning Team operates in a fast-paced environment where organisation, attention to detail and a customer-focused approach are essential. Working alongside fellow Hardware Operations Analysts, you will contribute to delivering an efficient and high-quality service, helping the team meet its objectives and support the smooth running of Parliament's technology services. You will also assist with receiving and processing hardware deliveries, including unloading deliveries approximately twice per week, The Provisioning Team is responsible for the procurement, distribution, management and disposal of Hardware and Software to Members, their staff, and Administration Staff across both Houses of Parliament. It is comprised of the Hardware Asset Management Team and the Software and Mobile Asset Management Team; it is part of the Digital Customer Services Team in PDS and works under the Providing Digital Technology value stream and End User Compute product.

If you have excellent knowledge and experience of hardware asset management processes, policies and procedures, we'd love to hear from you. You'll also bring:

• Excellent attention to detail. Able to accurately record complex data in large data sets, produce reports, spot mistakes, and follow complex processes accurately. Use of Microsoft productivity tools on a day-to-day basis including Excel to an intermediate level (or have the aptitude to learn to this level).
• Ability to work collaboratively within the team and across a range of teams ensuring the best outcome for the customer, whilst upholding the values of equality, diversity and inclusion.
• A strong understanding of financial principles, making purchases and maintaining stock levels, with experience in dealing with purchase orders and invoices.
• Ability to self-motivate, answer queries and lead others in a fast-paced environment working calmly and efficiently under pressure.
• The ability to pass security clearance, backed by the right to work in the UK

UK Parliament is steeped in history and tradition. It is an important part of UK life, and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

In addition to your salary, we offer an attractive range of benefits including but not limited to:

• generous annual leave starting at 30 days and increasing to 35 days in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
• on-site gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies