Hard Services Supervisor

ISS; Reading; On-site; GBP 36,000 - 48,000; Full time

Job summary

ISS is seeking a Hard Services Supervisor to help manage planned and reactive maintenance across mechanical and electrical systems at our Reading site. You will work with the Hard FM Manager to supervise maintenance staff and subcontractors, ensuring work is completed safely, on time, and within contract requirements.

The role emphasizes statutory compliance, effective communication, and proactive site standards.

Qualifications

• Strong background in reactive maintenance and PPM for building services.
• Experience in facilities management or commercial property environments.
• Qualified Maintenance Technician.
• Ability to communicate technical needs clearly.
• Good understanding of building fabric maintenance.
• Compliance awareness with statutory requirements.

Responsibilities

• Assist in delivering PPM and reactive maintenance across building services, plant, equipment, and building fabric.
• Support statutory compliance across mechanical, electrical, and fabric services.
• Supervise maintenance staff and specialist subcontractors.
• Ensure maintenance tasks are completed within contractual timescales and service level requirements.
• Promote compliance with health and safety legislation, risk assessments, and permit-to-work procedures.
• Assist with budget control, cost monitoring, and procurement of materials and labour.
• Maintain effective communication with the Hard FM Manager, operational teams, and client stakeholders.
• Support contract reporting, asset management records, lifecycle projects, and site documentation updates.

Skills

Reactive maintenance

Planned maintenance

Building services

Maintenance supervision

Contract compliance

Budget awareness

Communication skills

MS Office

Health and safety

Education

OND Building Services / Electrical / Mechanical Engineering

Job description

We are seeking a Hard Services Supervisor to assist in managing the delivery of planned and reactive maintenance across mechanical and electrical systems, plant, designated equipment, and building fabric.

The role supports the effective operation of site services while ensuring statutory compliance is maintained and contract requirements are achieved within budget. Working closely with the Hard FM Manager, you will supervise maintenance staff and specialist subcontractors, support service delivery, and help ensure all maintenance activities are completed safely, efficiently, and in line with contractual obligations.

The role also requires strong compliance oversight, effective communication, and a proactive approach to maintaining site standards.

Key Responsibilities

• Assist in the delivery of planned preventative maintenance (PPM) and reactive maintenance across building services, plant, equipment, and building fabric.


• Support statutory compliance across mechanical, electrical, and building fabric services.


• Supervise maintenance staff and specialist subcontractors.


• Ensure maintenance tasks are completed within contractual timescales and service level requirements.


• Promote compliance with health and safety legislation, risk assessments, and permit-to-work procedures.


• Assist with budget control, cost monitoring, and procurement of materials and labour.


• Maintain effective communication with the Hard FM Manager, operational teams, and client stakeholders.


• Support contract reporting, asset management records, lifecycle projects, and site documentation updates.

Qualifications

• Extensive background in reactive maintenance and planned preventative maintenance (PPM) for building services.


• Proven track record working within facilities management or building services in commercial property environments.


• Experience working as a fully qualified Maintenance Technician.


• Good understanding of building fabric maintenance and the ability to effectively communicate technical requirements to the team.


• Strong compliance awareness with a logical and organised approach to managing statutory requirements.


• Good verbal and written communication skills.


• Proficient user of Microsoft Office, particularly Word and Excel.


• Good numerical skills with the ability to understand and assist with budgets.


• Excellent organisational skills and a proactive "see it, fix it or report it" approach.


• Minimum OND qualification in Building Services, Electrical, or Mechanical Engineering.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

Career Opportunities

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

Equality and Inclusion

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.