Hard Services Supervisor

ISS Facility Services UK; Reading; On-site; GBP 42,000 - 56,000; Full time

Job summary

ISS Facility Services UK is seeking a Hard Services Supervisor to oversee delivery of planned and reactive maintenance across mechanical and electrical systems, plant, equipment, and building fabric. You will work with the Hard FM Manager to ensure safety, efficiency, and contractual compliance.

The role requires supervising maintenance staff and subcontractors, ensuring tasks meet timescales and SLAs, and supporting budget control and procurement.

Qualifications

• Extensive background in reactive and PPM for building services.
• Experience in facilities management or commercial property environments.
• Fully qualified Maintenance Technician.
• Good communication of technical requirements to the team.
• Strong compliance awareness with statutory requirements.

Responsibilities

• Deliver PPM and reactive maintenance across building services and fabric.
• Ensure statutory compliance across mechanical, electrical, and fabric services.
• Supervise maintenance staff and subcontractors.
• Keep tasks within contractual timescales and SLAs.
• Promote health and safety compliance and permit-to-work procedures.
• Assist with budgeting and procurement of materials and labour.
• Maintain communication with the Hard FM Manager and client stakeholders.
• Support reporting and records updates for asset management.

Skills

Reactive maintenance

PPM

Team supervision

Budget awareness

Health and safety

Communication

Education

OND Building Services / Electrical / Mechanical Engineering

Tools

Microsoft Word

Microsoft Excel

Job description

We are seeking a Hard Services Supervisor to assist in managing the delivery of planned and reactive maintenance across mechanical and electrical systems, plant, designated equipment, and building fabric.

The role supports the effective operation of site services while ensuring statutory compliance is maintained and contract requirements are achieved within budget.

Job Description

Working closely with the Hard FM Manager, you will supervise maintenance staff and specialist subcontractors, support service delivery, and help ensure all maintenance activities are completed safely, efficiently, and in line with contractual obligations.

The role also requires strong compliance oversight, effective communication, and a proactive approach to maintaining site standards.

Key Responsibilities

• Assist in the delivery of planned preventative maintenance (PPM) and reactive maintenance across building services, plant, equipment, and building fabric.
• Support statutory compliance across mechanical, electrical, and building fabric services.
• Supervise maintenance staff and specialist subcontractors.
• Ensure maintenance tasks are completed within contractual timescales and service level requirements.
• Promote compliance with health and safety legislation, risk assessments, and permit-to-work procedures.
• Assist with budget control, cost monitoring, and procurement of materials and labour.
• Maintain effective communication with the Hard FM Manager, operational teams, and client stakeholders.
• Support contract reporting, asset management records, lifecycle projects, and site documentation updates.

Professional and Personal Competencies/Qualifications

• Extensive background in reactive maintenance and planned preventative maintenance (PPM) for building services.
• Proven track record working within facilities management or building services in commercial property environments.
• Experience working as a fully qualified Maintenance Technician.
• Good understanding of building fabric maintenance and the ability to effectively communicate technical requirements to the team.
• Strong compliance awareness with a logical and organised approach to managing statutory requirements.
• Good verbal and written communication skills.
• Proficient user of Microsoft Office, particularly Word and Excel.
• Good numerical skills with the ability to understand and assist with budgets.
• Excellent organisational skills and a proactive "see it, fix it or report it" approach.
• Minimum OND qualification in Building Services, Electrical, or Mechanical Engineering.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive.

We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.

Join ISS and be part of something bigger.