Hard Services Contract Manager

hays-gcj-v4-pd-online; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A London borough council is seeking a senior interim Facilities Management professional to oversee Hard Services contracts. The role involves ensuring that service delivery meets compliance and operational standards while providing technical leadership and guidance to Service Providers. With strong requirements for certification and experience in managing hard services environments, this position offers a competitive day rate for a critical operational role.

Benefits

Competitive day rate

Ongoing senior interim assignment

Qualifications

• Experience in managing hard services contracts and ensuring compliance with requirements.
• Relevant certification in Facilities Management or occupational health and safety.
• Knowledge of health and safety regulations and building maintenance practices.

Responsibilities

• Oversee Hard Services contracts to ensure compliance and effective service delivery.
• Act as technical point of contact for Service Providers and resolve issues.
• Conduct regular audits of buildings and processes.

Skills

Leadership

Technical Knowledge

Contract Management

Education

NEBOSH or IOSH certification

Relevant certification in Facilities Management Engineering

Job description

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A London borough council responsible for delivering services to residents within a defined geographical area.

Your new role

To be responsible for overseeing and monitoring the operational elements of the Hard Services contracts to ensure compliance with the contract requirements and that the service delivery aspects are delivered by the Service Provider(s) in an effective, efficient, and cost-effective manner, coordinated with stakeholders, business users, and customers.

• Oversee and monitor the operational elements of Hard Services contracts to ensure compliance with contract requirements and effective, efficient, and cost-effective service delivery.
• Act as the technical point of contact for Service Providers to resolve escalated issues and complaints, provide technical advice, and ensure Service Providers take corrective actions.
• Conduct regular audits of buildings and processes to identify and rectify issues with service delivery by Service Providers.
• Provide strong technical leadership to ensure successful delivery of operations and support the development and implementation of the facilities strategy.
• Develop policies and procedures for Operational Property and Facilities Management to ensure compliance with relevant requirements for Hard FM services.
• Review and monitor asset register, maintenance programmes, risk assessments, and critical spares lists to maintain accurate records and plan for effective maintenance and operation.

What you'll need to succeed

Relevant certification in Facilities Management Engineering or occupational health and safety (NEBOSH, IOSH, or equivalent).

Experience of working within a hard services environment, including mechanical, electrical, fabric, and minor works.

Knowledge of building maintenance practices, standards, and a strong understanding of health and safety regulations and procedures. Knowledge of contracts and performance management.

• Experience in managing hard services contracts and ensuring compliance with contract requirements.

What you'll get in return

An ongoing senior interim assignment at a competitive day rate.