Hard FM Quality & Compliance Manager

Imperial College Healthcare NHS Trust; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Imperial College Healthcare NHS Trust is seeking a Compliance & Quality Manager for a 5/6 month period. You will oversee quality of service and contract compliance within the organization, working closely with team leaders to ensure operational efficiencies. This role requires significant experience in Estates Operations Management within healthcare, alongside necessary educational qualifications. Join a dynamic team dedicated to improving patient care through excellence.

Benefits

Career development

Flexible working and wellbeing

Staff recognition scheme

Cycle to Work scheme

Car lease scheme

Season ticket loan

Onsite leisure facilities membership options

Qualifications

• Significant experience in large Acute Health Care Environment in operational management role.
• Familiarity with hospital stakeholders and regulations.
• A good understanding of safety, quality, and risk management.

Responsibilities

• Implement and monitor contract controls in line with HTM 00.
• Manage and resolve service complaints and ensure improvements.
• Support Trust's compliance requirements for maintenance services.

Skills

Knowledge of electrical & mechanical engineering

Management of PAM CAM

Writing formal Risk Assessments

Health & Safety management

Analyzing key performance metrics

Education

Degree level knowledge in specialist works and building legislation

Membership of relevant professional organization

Tools

Managing complex information systems software

Office and database software applications

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Join us a Compliance & Quality Manger - For a period of 5/6 months.

The role is a challenging one, where no two days are the same. You will be working with a team who are constantly on the go ensuring the delivery of Facility care to ensure.

To support to the Trust's Head of Governance & Compliance, Head of Estates Operations, Deputy Head of Estates Operations and Trust Site Estates Contract Managers (& other teams as required) in ensuring that the Hard FM Managed Service provider meets both the spirit and detail of the outsourced contract in terms of responsiveness, quality of service and workmanship.

To provide an effective and professional service delivering efficiencies and benefit to the organisation.

To ensure that all information relevant to the Hard FM managed services contract is made available to both Head of Governance & Compliance Head, Head of Estates Operations & Team as above in terms of provider performance and conformity to standards and the contract.

To ensure that the service is delivered in accordance with the accepted best practice, both National and International laws and Trust Policies and Procedures

Main duties of the job
• Responsible for implementing and monitoring contract controls, in line with HTM 00 (Overarching Compliance).
• Responsible for the provision of contact monitoring information and providing advice to the Head of Estates Operations and the Deputy Head of Estates Operations who is the senior contract manager regarding trends and any forecast changes in expenditure.
• To process, manage and resolve complaints about the service, ensuring identified actions are delivered.
• To support and further the Trust's compliance requirements for all maintenance services and personnel including implementation and on-going updating of the NHS Premises Assurance Model (NHS PAM), Patient Lead Environment of the Care Environment (PLACE).
• To support and further the Trusts use of benchmarking data and benchmarking groups to identify potential efficiency savings and support 'best practice' i.e. Estates Returns Information Collection Service Information (ERIC) and local and national Estates benchmarking groups (i.e. NPAG North and South Best Value Groups).
• Prioritise and organise own workload within agreed guidelines with the Hard FM Contract Manager

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Specialist works and building knowledge including legislation to degree level or equivalent knowledge through training, experience.
• Membership of relevant professional organisation.
• Significant experience of working in a large Acute Health Care Environment in an operational management role

Experience

Essential criteria

• Significant experience of Estates Operations Maintenance management.
• Experience of using Managing complex information systems using bespoke software
• Writing formal Risk Assessments and subsequent risk control and management
• Health & Safety management Development and Management of PAM CAM. Skills/Knowledge/ Abilities A Good

Desirable criteria

• Development and Management of PAM CAM.

Skills/Knowledge/ Abilities

Essential criteria

• A Good working knowledge of electrical & mechanical engineering theory & practice.
• Experience and knowledge of writing and analysing key performance metrics to monitor and improve services.
• A comprehensive understanding and knowledge of hospital stakeholders and regulation
• Ability to work independently with respect to safety, quality and risk management.
• Fully competent in the use of modern office, financial and database software applications
• Skill in research and developing more cost effective ways of achieving safety in high value equipment maintenance.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 377.2KB)
• Functional Requirement form (PDF, 388.1KB)
• Our Strategy 2023-25 (PDF, 230.4KB)