Hard FM Quality & Compliance Manager

NHS; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

The NHS is seeking a Compliance & Quality Manager for a 5/6 month term, focusing on overseeing compliance with Hard FM Managed Services contracts. This challenging role requires collaboration with senior management to ensure high standards of quality and efficiency in facilities management. Ideal candidates will possess significant experience in healthcare operational management and a solid understanding of engineering principles.

Benefits

Career development opportunities

Flexible working arrangements

Wellbeing initiatives

Staff recognition schemes

Optional benefits like Cycle to Work

Qualifications

• Significant experience in large acute healthcare environments in an operational management role.
• Extensive experience in Estates Operations Maintenance management.
• Experience in Health & Safety management and development of PAM CAM.

Responsibilities

• Implement and monitor contract controls aligned with HTM 00.
• Manage and resolve service complaints, ensuring corrective actions.
• Prioritize and organize workload within guidelines set by the Hard FM Contract Manager.

Skills

Knowledge of electrical & mechanical engineering theory and practice

Experience in developing and analyzing KPIs

Proficiency in writing and analyzing formal risk assessments

Education

Knowledge of specialist works and building legislation to degree level

Membership of relevant professional organizations

Tools

Bespoke software for complex information systems

Modern office, financial, and database software

Job description

Join us as a Compliance & Quality Manager for a period of 5/6 months.

The role is challenging, with varied daily responsibilities. You will work with a team dedicated to ensuring the delivery of Facility care.

Your main focus will be supporting the Trust's Head of Governance & Compliance, Head of Estates Operations, Deputy Head of Estates Operations, and Trust Site Estates Contract Managers, along with other teams, to ensure that the Hard FM Managed Service provider complies with the contract in terms of responsiveness, quality, and workmanship.

You will provide a professional service that delivers efficiencies and benefits to the organization.

It is essential to ensure all relevant information about the Hard FM managed services contract is accessible to the relevant managers regarding provider performance and compliance with standards and the contract.

The service must be delivered following best practices, both nationally and internationally, and in accordance with Trust policies and procedures.

Main duties of the job

1. Implement and monitor contract controls aligned with HTM 00 (Overarching Compliance).
2. Provide contract monitoring information and advice to senior managers regarding trends and expenditure forecasts.
3. Manage and resolve service complaints, ensuring corrective actions are implemented.
4. Support compliance with maintenance services and personnel standards, including NHS PAM and PLACE.
5. Utilize benchmarking data to identify efficiencies and support 'best practice' standards, including ERIC and national/local benchmarking groups.
6. Prioritize and organize workload within guidelines set by the Hard FM Contract Manager.

About us

At Imperial College Healthcare, you can achieve extraordinary things with extraordinary people, working with leading clinicians in patient care.

Become part of a vibrant team that embodies our values: expert, kind, collaborative, and aspirational. We offer unique experiences and career advancement opportunities.

Benefits include career development, flexible working, wellbeing initiatives, staff recognition schemes, and optional benefits like Cycle to Work, car lease, season ticket loans, and onsite leisure memberships.

We are committed to equal opportunities and improving staff working lives. We welcome applications for flexible, part-time, or job-share arrangements. Please discuss this at interview.

Job responsibilities

The full job description details key tasks and the person specification outlines required qualifications, skills, experience, and knowledge. Please view the attached Job Description for full details.

Person Specification

Education/Qualifications

• Knowledge of specialist works and building legislation to degree level or equivalent through training and experience.
• Membership of relevant professional organizations.
• Significant experience working in a large acute healthcare environment in an operational management role.

Experience

• Extensive experience in Estates Operations Maintenance management.
• Experience with managing complex information systems using bespoke software.
• Proficiency in writing and analyzing formal risk assessments and managing risk controls.
• Experience in Health & Safety management and development of PAM CAM.

Skills/Knowledge/Abilities

• Good knowledge of electrical & mechanical engineering theory and practice.
• Experience in developing and analyzing KPIs to monitor and improve services.
• Understanding of hospital stakeholders and regulations.
• Ability to work independently with regard to safety, quality, and risk management.
• Proficient in modern office, financial, and database software applications.
• Research skills to develop cost-effective safety solutions for high-value equipment maintenance.

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a DBS check for any criminal convictions.

Head of Governance, Compliance Estate & Facilities