Hard FM Quality & Compliance Manager

Imperial College Healthcare NHS Trust; London; On-site; GBP 36,000 - 42,000; Part time

Job summary

Imperial College Healthcare NHS Trust is seeking a Hard FM Quality & Compliance Manager for 5-6 months to oversee compliance standards in facility services. You will engage with various departments to ensure service delivery aligns with both national regulations and internal policies while fostering quality improvements and efficiencies.

Benefits

Career development opportunities

Flexible working arrangements

Staff recognition scheme

Cycle to Work scheme

Qualifications

• Experience in compliance and quality assurance roles is essential.
• Ability to manage and resolve service complaints effectively.
• Responsible for implementing and monitoring contract compliance.

Responsibilities

• Support compliance and quality standards across Hard FM services.
• Monitor and implement contract agreements effectively.
• Manage performance information and trends regarding service quality.

Skills

Quality Assurance

Contract Monitoring

Compliance Management

Communication

Education

Relevant Compliance Qualification

Job description

Join to apply for the Hard FM Quality & Compliance Manager role at Imperial College Healthcare NHS Trust

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Join to apply for the Hard FM Quality & Compliance Manager role at Imperial College Healthcare NHS Trust

Join us a Compliance & Quality Manger - For a period of 5/6 months.

The role is a challenging one, where no two days are the same. You will be working with a team who are constantly on the go ensuring the delivery of Facility care to ensure.

To support to the Trust’s Head of Governance & Compliance, Head of Estates Operations, Deputy Head of Estates Operations and Trust Site Estates Contract Managers (& other teams as required) in ensuring that the Hard FM Managed Service provider meets both the spirit and detail of the outsourced contract in terms of responsiveness, quality of service and workmanship.

To provide an effective and professional service delivering efficiencies and benefit to the organisation.

To ensure that all information relevant to the Hard FM managed services contract is made available to both Head of Governance & Compliance Head, Head of Estates Operations & Team as above in terms of provider performance and conformity to standards and the contract.

To ensure that the service is delivered in accordance with the accepted best practice, both National and International laws and Trust Policies and Procedures

• Responsible for implementing and monitoring contract controls, in line with HTM 00 (Overarching Compliance).
• Responsible for the provision of contact monitoring information and providing advice to the Head of Estates Operations and the Deputy Head of Estates Operations who is the senior contract manager regarding trends and any forecast changes in expenditure.
• To process, manage and resolve complaints about the service, ensuring identified actions are delivered.
• To support and further the Trust's compliance requirements for all maintenance services and personnel including implementation and on-going updating of the NHS Premises Assurance Model (NHS PAM), Patient Lead Environment of the Care Environment (PLACE).
• To support and further the Trusts use of benchmarking data and benchmarking groups to identify potential efficiency savings and support ‘best practice’ i.e. Estates Returns Information Collection Service Information (ERIC) and local and national Estates benchmarking groups (i.e. NPAG North and South Best Value Groups).
• Prioritise and organise own workload within agreed guidelines with the Hard FM Contract Manager
  
  

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

For further details / informal visits contact: Name: Kartar Sandhu Job title: Head of Governance, Compliance Estate & Facilities Email address: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Quality Assurance

• Industries

  Hospitals and Health Care

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