Hands-on Salesforce App Support Engineer

Som3

Leicester

On-site

GBP 50,000 - 75,000

Full time

9 days ago

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Job summary

Som3 is seeking a Salesforce Application Support Developer to join our Salesforce Application Support Team. This hands-on role combines development, configuration and application support to deliver enhancements, fixes and escalated resolutions.

You will work closely with the Internal Development Team to investigate issues, define requirements clearly and prepare them for backlog prioritization, ensuring reliable Salesforce performance and user satisfaction.

Qualifications

3+ years Salesforce experience.
Hands-on configuration and development experience.
Experience with Apex, Flows and Visualforce and/or Lightning Web Components.
Experience supporting Salesforce integrations (API or middleware).
Background in application support, BAU or operational environments.
Experience troubleshooting production systems.
Familiarity with Sales Cloud, Service Cloud and Experience Cloud.
Experience with Agile or structured change management.
Salesforce Platform Developer I certification preferred; Platform Developer II desirable.

Responsibilities

Deliver Salesforce enhancements, configuration changes and minor bug fixes.
Develop and maintain solutions using Apex, Flows and Lightning components.
Configure objects, fields, validation rules, page layouts, approval processes and installed packages.
Troubleshoot production issues and support root cause analysis.
Act as a technical escalation point for complex Salesforce issues.
Assess and prepare issues for escalation to the Development Team.
Follow agreed change, testing and deployment processes.
Support continuous improvement of the Salesforce platform.