Hands-On Operations Leader for Growth & Systems

simPRO Software; West of England; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Company pension

Company events

Job summary

Bristol Van Removals is seeking an experienced Operations Manager to lead day-to-day removals operations, develop teams and build scalable systems. You’ll split time between the office and on-site operations, driving improvements and ensuring high standards.

You will manage Team Leaders, oversee fleet readiness, resolve escalations and support recruitment and staff development as the business grows. A strong removals/ops background and a UK driving licence are essential.

Qualifications

• Significant removals experience, or strong transport, logistics or field-operations experience.
• Experience directly managing drivers, crews or operational teams
• Proven leadership and people-management experience
• Strong problem-solving and decision-making skills
• The ability to remain calm and organised under pressure
• Strong communication skills
• A full UK driving licence
• Experience in CPC qualification or Transport Management knowledge

Responsibilities

• Overseeing daily removals operations
• Leading and supporting Team Leaders and operational staff
• Managing fleet readiness, equipment and operational resources
• Running morning operations and ensuring teams are prepared for the day
• Resolving customer escalations and operational issues
• Supporting recruitment, onboarding, coaching and staff development
• Conducting meetings, performance reviews and disciplinary processes where required
• Monitoring KPIs, operational performance and trends
• Improving communication between office and operational teams
• Developing systems, processes and standards as the business grows
• Visiting jobs where additional leadership or technical support is required
• Supporting crews with complex removals challenges where necessary
• You may also be required to drive company vehicles or provide additional operational support when circumstances require it

Skills

Removals experience

People management

Leadership

Problem solving

Communication

Driving licence

Job description

Bristol Van Removals is seeking an experienced Operations Manager to lead day-to-day removals operations, develop teams and build scalable systems. You’ll split time between the office and on-site operations, driving improvements and ensuring high standards.

You will manage Team Leaders, oversee fleet readiness, resolve escalations and support recruitment and staff development as the business grows. A strong removals/ops background and a UK driving licence are essential.