Hands-On Customer Service Supervisor (Logistics, Mon-Fri)

Right Now Recruitment; Poyle; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Company mobile phone

Laptop provided

Job summary

Right Now Group is recruiting for a Customer Service Supervisor to join an established transport and logistics business based in Colnbrook. This hands-on supervisory role focuses on day-to-day management, ensuring professional, proactive service while shipments and bookings are efficiently handled.

The role suits an experienced Customer Service Supervisor or Senior professional from Freight, Transport, Logistics or Courier, who leads people while staying involved in daily operations.

Qualifications

• Experience in Customer Service in Freight/Logistics or Courier environments.
• Proven supervisory or senior-level Customer Service experience.
• Strong people management and coaching abilities.

Responsibilities

• Supervise and support the Customer Service team on a day‑to‑day basis.
• Manage workloads and ensure customer enquiries and bookings are handled efficiently.
• Act as the first point of escalation for Customer Service Agents.

Skills

People management

Team supervision

Coaching

Customer service

Communication

Organisational skills

Job description

Right Now Group is recruiting for a Customer Service Supervisor to join an established transport and logistics business based in Colnbrook. This hands-on supervisory role focuses on day-to-day management, ensuring professional, proactive service while shipments and bookings are efficiently handled.

The role suits an experienced Customer Service Supervisor or Senior professional from Freight, Transport, Logistics or Courier, who leads people while staying involved in daily operations.