Gyms Duty Manager

Naylor's Equestrian Llp; Newcastle upon Tyne; Remote; GBP 22,000 - 30,000; Full time

Job summary

JD Gyms Newcastle upon Tyne is seeking a Duty Manager to oversee daily operations, balance member needs with safety, and drive membership and revenue. You will lead a team, maintain brand standards, and ensure a welcoming, well-run club environment.

The role requires flexibility for early mornings, evenings and weekends, with a strong emphasis on service excellence and operational delivery in a leisure setting.

Qualifications

• Experience leading or supporting colleagues in leisure, fitness or customer-focused environments.
• Committed to delivering excellent member service and coaching colleagues.
• Qualified to at least Level 2 Gym Instructor.
• Experience growing membership, commercial performance, local marketing and team development.
• Experience delivering operational delivery and people leadership.

Responsibilities

• Take responsibility for day-to-day operational running of the club, including opening and closing duties.
• Flexible hours, including early mornings, evenings and weekends.
• Adhere to Health and Safety policies and Company Procedures Handbook.
• Maintain JD Gyms Brand Standard and conduct safety checks.
• Support membership growth and commercial objectives.
• Deliver outstanding member service through positive and professional interactions.
• Represent JD Gyms values in all interactions with members and colleagues.
• Maintain cleanliness across all areas of the club.

Skills

Leadership

Customer service

Gym Instructor Level 2

Commercial awareness

Team development

Local marketing

Education

Level 2 Gym Instructor

Job description

# Gyms Duty Manager## NEWCASTLE UPON TYNEApply Now arrow\\_forwardGyms September 29, 2026Role overview:As a Duty Manager, you will play an important role in supporting the day-to-day operation of the club. You will help maintain high operational standards, support colleagues and ensure members receive a safe, welcoming and positive experience during every visit. Working closely with the wider management team, you will contribute to achieving membership and commercial objectives while ensuring the club operates efficiently, safely and in line with JD Gyms standards. Responsibilities:• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.• Responsible for adhering to and maintaining the JD Gyms Brand Standard.• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.• Support the achievement of membership, revenue and commercial objectives.• Identify and support opportunities to grow secondary revenue streams.• Ensure the gym facility is maintained to a high standard of cleanliness.• Support General Assistants in maintaining high cleanliness standards across all areas of the club.• Maintain professional appearance and uniform standards across the team in line with company expectations.• Deliver outstanding member service through positive and professional interactions.• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.• Undertake any other reasonable duties, projects or meetings as required.• Represent JD Gyms values and standards in all interactions with members and colleagues. Skills and Experience:• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.• Demonstrates a strong commitment to delivering excellent member service and has the ability to support, coach and develop colleagues.• Must be qualified to at least Level 2 Gym Instructor• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.