Gym Experience Associate: Cleanliness & Member Service

JD Gyms; Liverpool; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Staff Discount on JD Group

Personal development opportunities

Job summary

JD Gyms in Liverpool is seeking a General Assistant to uphold high cleanliness standards and create a positive environment for members and staff. The role focuses on maintaining a neat, safe club, supporting brand standards, and delivering friendly, professional member service.

You will work as part of a team to ensure daily operations run smoothly, while also providing independent support and participating in development activities that promote consistency and quality across the business.

Qualifications

• Strong interpersonal skills with excellent attention to detail and a commitment to maintaining high standards.
• Experience in a customer-facing, cleaning, leisure or similar environment is advantageous.
• Effective communication skills with the ability to build positive relationships with members and colleagues.
• Ability to work collaboratively as part of a team while managing responsibilities independently.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Support and maintain JD Gyms brand standards across all areas of the club.
• Conduct daily, weekly, monthly cleaning and safety checks.
• Report all defects to ensure the building and its equipment is safe to use.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Maintain professional appearance and uniform standards in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Support learning and development initiatives, including training activities designed to promote consistent standards across the business.
• To undertake any other reasonable duties.

Skills

Strong interpersonal skills

Attention to detail

Customer service

Teamwork

Communication skills

Job description

JD Gyms in Liverpool is seeking a General Assistant to uphold high cleanliness standards and create a positive environment for members and staff. The role focuses on maintaining a neat, safe club, supporting brand standards, and delivering friendly, professional member service.

You will work as part of a team to ensure daily operations run smoothly, while also providing independent support and participating in development activities that promote consistency and quality across the business.