Guest Experience Manager (GXM)

Guarding UK; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Ride to Work Scheme

Employee Assistance Programme

Credit Union

Long Service Rewards

Employee of the Month/Year

Job summary

Reception UK (RUK) is seeking a proactive Guest Experience Manager to lead Front of House in a premium corporate office in Greater London. You will be the sole ambassador of the building, delivering a hospitality-led experience and setting a high standard for tenants and visitors.

You will manage daily reception operations, greet guests, handle queries, oversee contractors, and maintain security and safety compliance. Strong communication and organisation are essential for success.

Qualifications

• Experience in a similar role or industry
• Exceptional personal presentation
• Good health and safety knowledge and day to day application
• Team supervision
• Liaison with contractors
• Excellent communication skills (oral and written)
• Proficient with Microsoft Office or similar IT platforms
• Ability to work on own initiative in a pressurised environment
• Highly developed organisational skills
• Strong interpersonal skills with stakeholders
• Proactive problem solving and blocker removal

Responsibilities

• Provide a welcoming, helpful and professional first point of contact for callers and visitors.
• Manage daily reception operations to deliver a premium Front of House experience.
• Answer and resolve telephone queries with accurate information and timely follow-up.
• Meet and greet visitors and direct them to appropriate staff or facilities.
• Maintain visitor sign-in/out records and uphold key management procedures.
• Keep reception area tidy and up-to-date with administration.
• Monitor and order office supplies and maintain equipment in the reception area.
• Support Office Manager with day-to-day building operations and service levels.
• Oversee building safety, security and compliance; coordinate with contractors as needed.
• Arrange monthly client newsletters and tenant engagement activities.

Skills

Experience in similar role

Personal presentation

Health & safety

Team supervision

Contractor liaison

Communication skills

Microsoft Office

Self-motivation

Organisational skills

Stakeholder management

Problem solving

Tools

MS Office

Job description

Pattern of work: Monday to Friday (08:00 - 18:00)

Closing Date: 02/10/2026

Job ID: 889

We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space.

We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office.

As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.

Who we are

Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.

Main Responsibilities - Front of House

• As the key Front of House resource, the GXM will provide a welcoming, helpful and professional first point of contact to all callers and visitors-First impressions are extremely important.
• Provide a high-quality service that ensures that a positive impression is given whilst remaining proactive when faced with problems or queries.
• Answering all incoming telephone calls and resolving queries ensuring accurate, comprehensive, and relevant information is provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear, take messages and provide a follow up.
• Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public), providing a friendly, efficient, timely, professional, and welcoming environment. Direct to appropriate facilities or staff member as required.
• Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building.
• Key management procedures must be adhered to.
• Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date.
• Monitoring and ordering office supplies and maintaining office equipment in the reception area.
• Assist the Office Manager in the day-to-day running of the building to deliver operational activities in line with agreed service levels/management agreements, associated legislation and compliance.
• A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors.
• Contractors- Oversee any works that may take place, inspect and report back to FM once works are completed, ensuring tenants are updated on client’s request.
• Monthly newsletters are to be agreed with client, ensuring they are informative, fun, interactive and elevates tenant liaison.
• Know your area- restaurants, pubs, nearest station with directions and any local areas of interest.
• Provide discounts with local amenities for tenants.
• Minimum 2 x pop up stalls to be arranged for reception area per month.

Profile

Qualifications, knowledge, skills, experience and competencies:

• - Experience of working in a similar role or industry
• - Exceptional personal presentation
• - Good health and safety knowledge and day to day application
• - Team supervision
• - Liaison with contractors
• - Excellent communication skills (oral and written) - Ability to read, understand, apply and communicate written materials, e.g. policies and procedures, fire drill instructions.
• - Used Microsoft office or other IT and digital platforms.
• - Ability to work on own initiative, within a pressurised environment.
• - Highly developed organisational skills
• - Good Interpersonal skills to sustain effective relationships and partnership working with all stakeholders.
• - Seek opportunities and finds solutions to blockers.

Employee Benefits

RUK takes pride in offering benefits that promote health and wellbeing.

• - Ride to Work Scheme
• - Employee Assistance Programme
• - Credit Union
• - Long Service Rewards
• - Employee of the Month/Year

We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.