GWR 2026 - Possessions Chippenham

Adecco; Chippenham; On-site; GBP 15,000 - 22,000; Full time

Job summary

Adecco is recruiting Customer Service Assistants to support customers at Chippenham Station during railway engineering works. You will greet customers, provide travel information, and assist with replacements during bus operations. Ensure safety and deliver a friendly service.

Shifts run 08:00-14:00 or 14:00-22:00 with the possibility of additional patterns. Applicants must be available for all dates and have Right to Work in the UK.

Qualifications

• Customer-facing experience preferred.
• Clear, friendly communication in English.
• Ability to stay punctual and professional throughout shifts.

Responsibilities

• Meet and greet customers entering and leaving the station.
• Provide travel information and general enquiries.
• Assist passengers needing extra help.
• Direct customers to replacement bus services.
• Maintain a safe, orderly station environment.
• Deliver friendly, professional service at all times.

Skills

Customer service

Communication

Punctuality

Reliability

Job description

Customer Service Assistant - Chippenham Train Station

We are recruiting Customer Service Assistants to support customers at Chippenham during planned railway engineering works.

As the first and last point of contact on a customer's journey, you will play a vital role in providing assistance, directions and travel information while replacement bus services operate in place of trains. This is a fast-paced and rewarding role where delivering outstanding customer service and ensuring passenger safety are our top priorities.

Pay rate: £13.45

Dates

• 27th November 2026 to 30th November 2026
• 24th December 2026 to 3rd January 2027 Excluding Christmas Day and Boxing Day

Shift Times

• 08:00 - 14:00
• 14:00 - 22:00

Additional shift patterns may be available depending on operational requirements.

Important Location Requirement

Due to the nature of these engineering works and replacement transport arrangements, applicants must live locally to Chippenham Station or have a reliable means of travelling to and from work.

What You'll Be Doing

• Meeting and greeting customers as they enter and leave the station.
• Assisting customers with travel information and general enquiries.
• Supporting passengers who require additional assistance.
• Helping customers locate replacement bus services.
• Maintaining a safe station environment.
• Providing a friendly, professional and approachable service at all times.

Essential Requirements

Applicants must:

• Be aged 18 years or over.
• Be physically fit and capable of standing and walking for extended periods.
• Hold a valid Right to Work in the UK.
• Have good spoken English and clear communication skills.
• Be able to commit to all required working dates.
• Be reliable, punctual and professional.

Railway Safety Requirements

Please note that a zero-alcohol and zero-drugs policy applies to all railway operations. Any employee reporting for duty under the influence of alcohol or drugs will not be permitted to work and may be subject to removal from the assignment.

If you're enthusiastic, customer-focused and available for the full duration of this festive assignment, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.