Guestlist & Ticket Fulfilment Coordinator

Cuffe & Taylor; Tees Valley; On-site; GBP 22,000 - 32,000; Full time

Job summary

Cuffe and Taylor is seeking a Guestlist & Ticket Fulfilment Coordinator to support the Ticketing Department across outdoor summer events. The role focuses on creating and managing Guestlist operations, Accessible Ticketing, and related communications to ensure smooth show days.

The role requires flexibility to meet deadlines, accuracy, and the ability to work evenings and weekends for events as needed. Prior experience in events or ticketing is desirable.

Qualifications

• Attention to detail and strong organisational skills.
• Advanced Excel and Outlook skills.
• Experience using AI systems to develop software or processes.
• Ability to meet deadlines and targets with a time-conscious approach.
• Experience in busy working environments.
• Experience in events, box offices or ticketing preferred.
• Experience with ticket agents and ticket reporting programmes (TM1/Universe/SEE Tickets) desirable.

Responsibilities

• Develop Guestlist documentation and procedures across all outdoor sites.
• Collate and issue guestlist tickets and provide customers with relevant information before shows.
• Work with the Access team to develop accessible ticketing fulfilment.
• Process industry ticket buys from record labels and key contacts.
• Support the Ticketing team in agent close-offs and supply barcodes to box office teams.
• Manage pre-event information emails where required.
• Create ticket stock sheets for show days.
• Provide on-site support for the ticketing team during events.

Skills

Attention to detail

Excel

Outlook

AI systems

Deadline driven

Busy environment

Events/ticketing experience

Ticket reporting tools (TM1/Universe/…

Job description

Job Summary

Company: Cuffe and Taylor

Department: Ticketing

Location: Preston, Lancashire

Reports to: Head of Ticketing

Working Hours: Full time (plus evenings and weekends for events as required)

Job Type: Permanent

Role Description

The Guestlist & Ticket Fulfilment Coordinator is a vital position in the Ticketing Department across the Outdoor Summer events. This role will be administratively focused, centred on creating, developing and managing the Guestlist operations across the Cuffe & Taylor outdoor portfolio. Other responsibilities will cover; Accessible Ticketing, sending customer emails, Internal buys, amongst any other ad hoc duties to support the Ticketing Team.

The role demands flexibility working to numerous deadlines throughout the day. You will need to maintain a high level of accuracy and efficiency whilst assisting with all aspects of ticketing for the company.

What It’s Like To Work In The Team

The Cuffe and Taylor team are a group of driven individuals with the ability to deliver large scale stadium tours, multi night festivals and many theatre tours running throughout the year. Our extensive outdoor portfolio spans across the UK hosting a diverse array of artists from Korn to Shania Twain.

The Ticketing department is a tight knit team, balancing a hard-working attitude with an open and supportive approach to help encourage each other and achieve wins as a team.

Who You Are

Competencies / Skills / Knowledge / Experience

• Excellent attention to detail and organisational skills
• Advanced knowledge and experience with Microsoft Excel and Outlook
• Experience using AI systems to develop software or processes
• Highly motivated and dynamic – ability to work deadlines and achieve targets in a time conscious manner.
• Experience in working in a busy working environment.
• Experience in the events industry, box offices or ticketing is desirable.
• Experience working with ticket agents and using ticket reporting programmes is desirable. EG. TM1, Universe, SEE Tickets, etc.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Self-motivated and takes ownership for personal and technical skills development.
• You have a “can do” approach to working to ensure the job gets completed.
• Highly organised and process driven
• Deadline focused and adept at prioritising workloads
• Ability to work independently with a high level of personal responsibility and initiative.
• Adaptable in different workings environments
• Strong and effective communication skills
• Displays a high level of professional conduct and confidentiality when handling sensitive and embargoed information.

What The Role Includes

• Developing the Guestlist documentation and procedures across all outdoor sites
• Collating and issuing all guestlist tickets in a timely fashion, ensure customers are sent all relevant information before shows.
• Working with the Access team in developing the Accessible Ticketing fulfillment
• Process industry ticket buys from record labels and key contacts.
• Supporting the Ticketing team in ticket agent close offs and supplying barcodes to box office teams
• Managing pre-event information emails where required
• Creating ticket stock sheets for operational use across show days.
• On site support of the ticketing team as and when required

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Wednesday 11th November 2026.

We reserve the right to close applications at any time so encourage early application where possible.

#CuffeandTaylor

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.