Guest Services Representative

Boeing; Crawley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

23 days + UK public holidays

Pension plan with employer contrib

BUPA Medical Plan

Well Being Programs

Learning Together Programme

6 weeks paternity leave

Job summary

Boeing United Kingdom Limited is seeking a Guest Services Representative to provide first-class front-of-house service at the campus. You will greet visitors, manage check-ins, handle store transactions, issue badges and support security and admin tasks daily.

The role requires a customer-focused mindset, ability to handle pressure, and proficiency with standard software. Shifts run Monday–Friday with varying start times; relocation is not offered.

Qualifications

• Front of house customer-support experience preferred.
• Ability to work under pressure and provide a professional service at all times.
• Proficiency with Excel, Word, Outlook, Adobe Reader, Power Point and learning in-house systems.
• Aviation training experience preferred.
• College-related studies desired.

Responsibilities

• Greet campus visitors and manage check-in and directions.
• Operate reception switchboard and direct inquiries to the right person.
• Process transactions at the Boeing Store till and manage stock.
• Prepare badges and visitor documentation for next day.
• Coordinate security checks and assist with drills and safety testing.
• Handle post, purchasing, and general admin duties.

Skills

Customer service

Under pressure

Team player

Willing to learn

Education

College-related studies

Aviation training experience

Tools

Excel

Word

Outlook

Adobe Reader

Power Point

Job description

Guest Services Representative

Company: Boeing United Kingdom Limited

Position Purpose

To provide a First class, Front of House service, for all Customers and Visitors to the Campus. This will also include Campus related administration tasks as detailed below:

• Customer Liaison: Meet and greet campus visitors, which include checking in visitors attending simulator training sessions, classroom delegates, contractors and other visitors. Giving directions accordingly to the appropriate area of our facilities and information regarding H&S and the weekly fire alarm testing etc. To operate the reception switchboard, dealing with all customer enquiries or connecting them through to the appropriate person in a timely manner. Operating the Boeing Store till on the front desk to process transactions for all purchases, along with replenishing and ordering stock. Preparing badges and paperwork for the following days’ visitors/students.
• Security: Initial ID checks must be carried out with all visitors to the Centre and security badges with the correct access to be given. Operating the main car park barrier system using the CCTV Ensuring the security system is used in line with the requirements of IT. Overseeing the locker and centre keys. Assisting with the weekly fire drill and safety testing. Liaising with the Security Guards at the end of the evening shift to ensure they have all the relevant information needed for their night shift.
• General/Internal Relationships: Handling all internal enquiries/requests sent to the group email inbox or via telephone in a timely manor. Checking briefing rooms and classrooms providing necessary stationary as required and reporting any faults/problems. Overseeing and monitoring the stationery for the Centre ensuring competitive quotations are sought when ordering and replenishing stock. Raising purchase orders, requests for taxis and general filing duties. Sort and distribute incoming post and fully oversee the daily outgoing post collection including signing for all deliveries. Each shift will end with a documented handover for the next team member to utilise. Other general administrative duties as required from time to time.
• Centre Related Activities: Preparing Visa invitation letters as requested to the relevant Embassy, following up the process to the Customer and ensuring that all information is documented in the correct systems. Training new members of staff. Managing the collection of student names for upcoming pilot and cabin crew training.

Experience & Education

Proven front of house customer-support related experience preferred. Can demonstrate previous experience of coping under pressure, providing a professional service at all times, ability to work unsupervised but also be a team player and seeking opportunities to exceed the customer’s expectations. Proven working knowledge and understanding of e.g Excel, Word, Outlook, Adobe Reader, Power Point and must have the ability to learn in house systems. Aviation training experience preferred. College-related studies desired.

Shift Pattern

• Monday- Friday Shift one- 07:00-15:30
• Monday- Friday Shift two- 07:30-16:00
• Monday- Friday Shift three- 10:30-19:00

Employer will not sponsor applicants for employment visa status.

Relocation: This position does not offer relocation.

Candidates must live in the immediate area or relocate at their own expense.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans
• Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your on-going personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives
• 6 weeks paternity leave

Language Requirements

Not Applicable

Education

Not Applicable

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position does not require a Security Clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift

Shift Worker (United Kingdom)

Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably.

From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values.

We’re committed to fostering an environment that’s welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth.

Find your future with us.