Guest Services Night Manager

Staycity Group; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Guest Services Night Manager at a rapidly expanding aparthotel group. This role is perfect for those who thrive in dynamic environments and are passionate about delivering exceptional guest experiences. You'll work closely with a diverse team to create memorable moments for guests while maintaining high standards of service. With a strong emphasis on inclusivity and personal growth, this position offers a chance to make a real impact in the hospitality industry. Join a forward-thinking company that values your unique contributions and encourages you to shine in your role.

Benefits

Paid family leave

Flexible working patterns

Cycle-to-work scheme

Performance-based bonus scheme

Discounted overnight stays

Refer and earn scheme

Education support

Paid volunteer days

Employee Assistance Program

Qualifications

• 2+ years of experience in hospitality or lifestyle hotels.
• Knowledge of Front Office operations is essential.

Responsibilities

• Engage with guests in a lively environment, ensuring satisfaction.
• Manage shifts and maintain high service standards.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Hospitality Knowledge

Job description

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across the heart of Europe! With an impressive track record of opening multiple new aparthotels each year, we have properties in iconic European cities like London, Berlin, Edinburgh, Lisbon, and Vienna.

Job Title: Guest Services Night Manager

We are seeking a Guest Services Night Manager to work with our Guest Services Hosts and the wider team across public areas, lobby, reception, and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create unique experiences in each city and each Wilde property. Join us and unleash your potential!

Benefits

• Paid family leave, including maternity, paternity, surrogacy, and adoptive leave, all fully paid after >1 year of service
• Flexible working patterns, including full and part-time roles
• Cycle-to-work scheme (Ireland/UK)
• Performance-based bonus scheme aligned with core values and property goals
• Discounted overnight stays for you, family, and friends
• Refer and earn scheme
• Education support for skill development
• Paid volunteer days (2 per year)
• Employee Assistance Program (EAP) for support

Qualifications

• At least 2 years of experience in a similar role, preferably in hospitality or lifestyle hotels
• Knowledge of Front Office operations
• F&B/Barista experience is preferred but training can be provided

What You Will Do

• Engage with guests across our lively lobby, bar, and host stand, maintaining a fun, fast-paced environment
• Represent Wilde as a brand ambassador with enthusiasm and pride
• Create memorable guest experiences through excellent communication and teamwork
• Set and achieve high standards of service and operational excellence
• Greet guests warmly, understand their needs, and personalize service
• Maintain a welcoming atmosphere and attention to detail
• Manage your shift seamlessly, including health & safety and complaint resolution
• Innovate and seek continuous improvement
• Foster a respectful, inclusive culture and engage with the local community

If you are capable of handling challenges with kindness and clarity, and eager to grow, we want to hear from you! Join us on this exciting journey and help us make the world brighter, one guest at a time.

Start your Wilde journey today! Click "apply" now!