Guest Services Manager

Holiday Inn Stoke on Trent; Newcastle-under-Lyme; On-site; GBP 30,000 - 40,000; Full time

Job summary

We are seeking a passionate Guest Services Manager for our Holiday Inn Stoke on Trent. This role entails delivering exceptional guest experiences, leading a dedicated team, and collaborating across departments to maintain service excellence. Ideal candidates possess strong leadership skills and a commitment to fostering a positive guest journey.

Benefits

Annual Conference Event and Awards

Robust career development opportunities

Attractive discounts across major retailers

50% off food and beverage while staying in hotels

FREE access to Leisure Clubs

Employee Assistance Line for mental health support

Qualifications

• Strong leadership skills.
• Service-oriented attitude that exceeds expectations.
• Passion for enhancing the guest experience.

Responsibilities

• Orchestrating the seamless operation of our guest services.
• Collaborating with various departments to elevate service levels.
• Handling guest requests with precision and promptness.

Skills

Leadership

Service-oriented attitude

Guest experience enhancement

Job description

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Guest Services Manager, Newcastle-under-Lyme

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Client:

Holiday Inn Stoke on Trent

Location:

Newcastle-under-Lyme, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c433282c0bf2

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

The role

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive Holiday Inn Stoke on Trent M6, Jct 15, ST5 4DL.

• orchestrating the seamless operation of our guest services
• collaborating with various departments to elevate our service levels
• constantly innovating to exceed guest expectations
• handling guest requests with precision and promptness
• proactively seeking new ways to enhance the guest journey
• setting the standard for service excellence
• you will gain a 360 knowledge across all operational areas of the hotel operations

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.

Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [emailprotected] .

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager.