Guest Services Host Night Auditor

Staycity Group; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading aparthotel operator as a Guest Services Host – Night Auditor in Cambridge. Embrace a vibrant atmosphere, engage with guests, and create memorable experiences. Full training provided, making it ideal for both experienced and eager learners.

Benefits

Paid family leave

Maternity Leave: 26 weeks fully paid

Paternity Leave: 6 weeks fully paid

Surrogacy Leave: 24 weeks fully paid

Adoptive Leave: 24 weeks fully paid

Flexible working patterns

Cycle to work scheme

Discounted overnight stays

Refer and earn scheme

Volunteer days: 2 paid days per year

Qualifications

• Prior experience in a similar role is helpful but not required; full training will be provided.

Responsibilities

• Welcome guests and create a vibrant atmosphere in our lobby, bar, and host stand.
• Use communication and teamwork skills to leave a lasting impression on our guests.
• Participate in local charity events and initiatives.

Skills

Communication

Teamwork

Job description

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across Europe! With a strong track record of opening new aparthotels annually, we have properties in iconic cities like London, Berlin, Edinburgh, Lisbon, and Vienna.

Guest Services Host – Night Auditor

Join Wilde as a Guest Services Host – Night Auditor to work across our public areas, lobby, reception, and R&B spaces. Embrace a high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we are a diverse and inclusive team that encourages you to bring your unique self to work and make a meaningful impact. Our Irish heritage blends with local cultures to create unique experiences in each city and Wilde property. Join us and unleash your potential!

Benefits

• Support for health, wellness, learning, and development, including family-friendly policies:
• Paid family leave
• Maternity Leave: 26 weeks fully paid (>1 year of service)
• Paternity Leave: 6 weeks fully paid (>1 year of service)
• Surrogacy Leave: 24 weeks fully paid (>1 year of service)
• Adoptive Leave: 24 weeks fully paid (>1 year of service)
• Flexible working patterns, including full and part-time roles
• Cycle to work scheme (applicable in Ireland/UK)
• Discounted overnight stays for you and your loved ones
• Refer and earn scheme
• Educational support to foster skills and confidence
• Volunteer days: 2 paid days per year for community involvement
• Employee Assistance Program (EAP) for support

What we look for

• Prior experience in a similar role is helpful but not required; full training will be provided.

Your role with us

• Engage Guests in Dynamic Environments: Welcome guests and create a vibrant atmosphere in our lobby, bar, and host stand, delivering excellent service.
• Represent Our Brand: Take ownership of your role with enthusiasm and pride, embodying the Wilde spirit.
• Create Memorable Experiences: Use your communication and teamwork skills to leave a lasting impression on our guests.
• Strive for Excellence: Set and exceed goals, pushing boundaries and celebrating success.
• Provide Warm Hospitality: Greet guests warmly and ensure they feel at home from the moment they arrive.
• Personalise Service: Understand guest preferences to deliver thoughtful, tailored service.
• Innovate and Improve: Seek opportunities to enhance our offerings and operations.
• Foster Respect and Inclusivity: Lead with kindness and respect, creating a welcoming environment for all.
• Engage with the Community: Participate in local charity events and initiatives, strengthening community ties.

If you can navigate challenges with kindness and clarity, we want to hear from you! Whether experienced or eager to learn, you belong in our vibrant team. Join us on this exciting journey and help make the world brighter, one guest at a time.

Start your Wilde journey today! Click "apply" now!