Guest Services Host - Flexible Hours & Great Perks

Hyatt Hotels Corporation; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Discounted hotel stays for you and up

Free meals on duty

Uniform provided and laundered

Headspace membership & Employee Assist

50% food & beverage discount at Hyatt

Career development opportunities

Job summary

Hyatt Hotels Corporation's Great Scotland Yard Hotel in Westminster is hiring for a Host/ess role. The position offers flexible hours (0–40 per week) with shifts arranged to fit availability, giving you opportunities to earn extra income while developing service skills in a luxury setting.

Experience in premium hospitality is preferred, with a focus on welcoming guests, managing reservations, and delivering high-quality dining experiences.

Responsibilities

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.
• Manage restaurant reservations and guest inquiries efficiently, maintaining accurate booking records and supporting a smooth guest journey.
• Ensure menus are presented to guests and maintain excellent knowledge of dining experiences, menus and special events to confidently assist with guest requests.
• Inspect and prepare seating areas, ensuring tables are clean, correctly set and ready for service at all times.
• Support the restaurant team by clearing and resetting tables, assisting with service where required, and helping to maintain smooth operations during busy periods.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

Job description

Hyatt Hotels Corporation's Great Scotland Yard Hotel in Westminster is hiring for a Host/ess role. The position offers flexible hours (0–40 per week) with shifts arranged to fit availability, giving you opportunities to earn extra income while developing service skills in a luxury setting.

Experience in premium hospitality is preferred, with a focus on welcoming guests, managing reservations, and delivering high-quality dining experiences.