Guest Services Host

Mitie Group plc.; Street; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

MiDeals

Cycle to work

Life cover

Job summary

Mitie is seeking a Guest Services Host for Clarks Village in Street, Somerset. The role is part-time with 8 hours per week and hourly pay of £13.45. Start date is September 2026; location is Clarks Village, Farm Road, Street, BA16 0BB.

You will welcome guests, provide information, and support touristic and centre services. You will be part of a client-focused team, working indoors and outdoors, with duties including lost and found, Shop Mobility, and providing outstanding customer service while

Qualifications

• Punctual, reliable and professional with a good personal presentation.
• Ability to communicate in basic English.
• Right to Work in the UK.
• Flexible, honest and self-motivated with a focus on customer service.

Responsibilities

• Assist guests with information about the centre and local area.
• Maintain a warm, empathetic and professional approach at all times.
• Handle daily duties such as lost and found and Shop Mobility.
• Communicate across channels (face-to-face, telephone, email) and respond to enquiries.
• Work indoors and outdoors, rotating duties with colleagues and adapting to changing needs.

Skills

Punctual

Reliable

Teamwork

Communication

Outlook

Excel

Microsoft Office

Tools

Outlook

Excel

Microsoft Office

Job description

Guest Services Host - Clarks Village

Hourly Pay: £13.45 Hours: 8 Hours Per Week Contract Type: Permanent Type of Employment: Part Time

Start date: September 2026

Location: Clarks Village, Farm Road, Street, Somerset, England, BA16 0BB

Are you interested in working in a professional environment? Do you enjoy working as a part of a team? Would you enjoy working outdoors?

At Mitie, our purpose is to use our expertise, care, technology and insight to create exceptional environments where our customers can be at their best every day. We are committed to providing a workplace where colleagues can thrive, feel supported, and achieve their full potential. As a trusted partner to our clients, we focus on delivering outstanding service, adding value, and creating safe, welcoming spaces for everyone who works with us.

Our culture is built on strong values. We work as One Mitie, supporting one another to deliver a seamless, unrivalled experience. Integrity and trust guide everything we do, and we take pride in representing the Mitie brand with professionalism and respect. We always go the extra mile to keep things running smoothly, seek better ways of working, and deliver on our promises. Our diversity is one of our greatest strengths, every voice is valued, and every colleague is treated as an equal. Above all, our customers' business is our business, and we place their needs at the heart of every action.

About the Role

As a Guest Services Host at Clarks Village, you will help create a positive, safe, and memorable experience for all guests, brand partners and colleagues.

You will do this by:

• Maintaining a warm, empathetic and professional approach at all times
• Confidence in assisting visitors and providing accurate information about the centre and the local area.
• Communicating effectively across a variety of channels, including face-to-face, telephone, and email, ensuring all guest enquiries are responded to within agreed SLA timeframe.

Your role will include but will not be limited to:

• Managing daily operational duties such as lost and found property and Shop Mobility
• Encouraging visitor feedback through the Made You Smile platform
• Supporting tourism through local knowledge.
• Working both indoors and outdoors throughout the year, rotating duties with colleagues and adapting to changing needs within the team.

Safety, professionalism and accountability are essential. You will follow all Mitie policies, Health and Safety requirements, risk assessments and method statements, while maintaining confidentiality and using all equipment and PPE correctly. You will be responsible for reporting repairs, keeping work areas clean and tidy, coordinating handovers, and escalating issues when necessary. A commitment to continuous learning, flexibility and team support is key to success in this role.

What We're Looking For

The ideal candidate will be punctual, reliable and professional, with strong personal presentation and the ability to communicate in basic English. They must hold the Right to Work in the UK. A flexible, honest and self‑motivated approach is important, along with the determination to deliver consistently high standards. The role requires clear communication, teamwork, the ability to remain calm under pressure and a commitment to upholding Mitie's values. Confidence using radios and other communication tools is required, as well as proficiency in Outlook, Excel and Microsoft Office. The successful candidate will be approachable, adaptable and proactive in maintaining excellent service levels.

At Mitie

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.

Together our diversity makes us stronger.