Security Officer

ABM Industries; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Cycle-to-work scheme

Free on-site staff parking

Employee discounts at on-site retail

Job summary

ABM at The Gyle Shopping Centre in Edinburgh is seeking a Security Officer to provide a visible, professional security presence and deliver excellent customer service while safeguarding visitors, tenants, contractors, and staff.

You will patrol, monitor alarms, manage access, assist in emergencies, and report incidents in line with ABM policies. The role is permanent holiday cover with weekend and bank holiday shifts.

Qualifications

• Valid SIA Door Supervisor Licence.
• Previous experience in a security role.
• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Ability to remain calm and professional under pressure.
• Good observational and report-writing skills.
• Ability to work a flexible shift pattern, including weekends and bank holidays.
• Basic IT literacy.
• SIA CCTV license (desirable)

Responsibilities

• Carry out regular patrols of the shopping centre, service areas, car parks, and external perimeter.
• Monitor and respond to alarms, incidents, and security breaches promptly and professionally.
• Ensure all incidents are recorded accurately and reported in accordance with company procedures.
• Conduct lock and unlock procedures for designated areas.
• Monitor CCTV systems in compliance with current legislation and company policies.
• Assist with emergency evacuations and incident management procedures.
• Challenge unauthorised persons and ensure access control procedures are followed.
• Deliver exceptional customer service to all visitors, tenants, and colleagues.
• Provide directions, information, and assistance to members of the public.
• Act as an ambassador for The Gyle, promoting a safe and welcoming environment.
• Support customer service initiatives and centre events where required.
• Identify and report hazards, defects, and unsafe practices.
• Ensure compliance with all Health & Safety policies, risk assessments, and safe systems of work.
• Support emergency response procedures, including first aid and fire incidents where trained.
• Maintain awareness of site-specific emergency plans and business continuity arrangements.
• Prepare detailed incident and occurrence reports.
• Liaise with emergency services when required.

Skills

SIA Door Supervisor Licence

Excellent communication

Customer service

Observational skills

Report writing

Calm under pressure

Flexibility

Basic IT literacy

Team player

Job description

JOB TITLE: Security Officer

LOCATION: Gyle Shopping Centre

PAY RATE: competitive

JOB TYPES: 4 on 4 off, 42 hours per week

ROLE OVERVIEW AND PURPOSE

To provide a professional, visible, and customer-focused security presence throughout The Gyle Shopping Centre. The Security Officer will ensure the safety and security of visitors, tenants, contractors, and colleagues while maintaining a welcoming environment and supporting the centre's operational requirements.

This role is designated as a permanent holiday cover position and will provide planned holiday relief across the security team while maintaining service standards and operational resilience.

Key responsibility

• Carry out regular patrols of the shopping centre, service areas, car parks, and external perimeter.
• Monitor and respond to alarms, incidents, and security breaches promptly and professionally.
• Ensure all incidents are recorded accurately and reported in accordance with company procedures.
• Conduct lock and unlock procedures for designated areas.
• Monitor CCTV systems in compliance with current legislation and company policies.
• Assist with emergency evacuations and incident management procedures.
• Challenge unauthorised persons and ensure access control procedures are followed.
• Deliver exceptional customer service to all visitors, tenants, and colleagues.
• Provide directions, information, and assistance to members of the public.
• Act as an ambassador for The Gyle, promoting a safe and welcoming environment.
• Support customer service initiatives and centre events where required.
• Identify and report hazards, defects, and unsafe practices.
• Ensure compliance with all Health & Safety policies, risk assessments, and safe systems of work.
• Support emergency response procedures, including first aid and fire incidents where trained.
• Maintain awareness of site-specific emergency plans and business continuity arrangements.
• Prepare detailed incident and occurrence reports.
• Liaise with emergency services when required.

What we offer:

• Employee discounts at on-site retailers through our communication app
• Employee discounts at external retailers through Life Works
• Cycle-to-work scheme
• Free, on site staff parking and numerous transport links
• Great working environment with a relaxing team room for break times.
• Full and ongoing training
• Online payslips live before pay day and available to download. Also applies to P60
• Company uniform provided at no cost to employee

Valid SIA Door Supervisor Licence.

Previous experience in a security role.

Excellent communication and interpersonal skills.

Strong customer service focus.

Ability to remain calm and professional under pressure.

Good observational and report-writing skills.

Ability to work a flexible shift pattern, including weekends and bank holidays.

Basic IT literacy.

SIA CCTV license (desirable)

Health & Safety Responsibilities:

• Conduct daily/weekly/monthly duties in line with the SIA license training courses to ensure the centre is safe and compliant in all aspect of health & safety
• Confident in complying with health & safety and fire prevention procedures
• Take an active role in emergency situations including Fire Warden tasks
• Oversee external contractor management to ensure they are working safely
• Always follow ABM Group and company policies and procedures
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.