Guest Experience Concierge – Warm Welcomes & VIP Service

Iconic Hotels & Resorts; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Clear career pathways

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Special discounts at Iconic Hotels &R

Job summary

Strand Palace in central London is seeking a Receptionist to create a warm, welcoming atmosphere for guests and manage arrivals, departures, and information needs throughout their stay.

You will benefit from a role in a Great Place to Work certified hotel with clear career pathways, paid training, and a wide range of staff perks. Weekend and shift patterns, plus opportunities for growth, are available.

Qualifications

• Ability to greet guests warmly and provide clear information.
• Strong communication with guests and colleagues.
• Confidence in handling arrivals, departures and billing processes.

Responsibilities

• Extend a warm and professional welcome to all guests and visitors, ensuring they feel valued and informed.
• Handle arrivals and departures smoothly, ensuring billing and payments are accurate.
• Anticipate guest needs and know hotel VIPs, corporate and regular guests to tailor service.
• Promote hotel services, promotions, and local attractions to enhance guest experience and revenue.

Skills

Guest service

Communication

Professional demeanor

Job description

Strand Palace in central London is seeking a Receptionist to create a warm, welcoming atmosphere for guests and manage arrivals, departures, and information needs throughout their stay.

You will benefit from a role in a Great Place to Work certified hotel with clear career pathways, paid training, and a wide range of staff perks. Weekend and shift patterns, plus opportunities for growth, are available.