Senior Account Executive

Music Concierge; Greater London; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A vibrant agency seeks a Mid-Senior Account Executive to manage exciting client accounts in the music and creative sectors. The role involves liaising with clients and internal teams, ensuring project delivery, and supporting account retention strategies. Ideal for a creative communicator with a passion for music and design, this position offers a dynamic work environment and the opportunity to grow within a fast-paced team.

Qualifications

• Experience in a client-facing role managing valuable accounts.
• Ability to brief, manage, and direct creative resources.

Responsibilities

• Assist Account Managers with day-to-day running of accounts.
• Build client relationships to support retention.
• Prepare client-facing documents and reports.

Skills

Communication

Organised

Creative

Problem solving

Tech literate

Education

3 years experience in a professional creative environment

Job description

Business: Kaleidovision and Music Concierge

Reporting to: Group Account Director

Salary range: £27k - £31k, based on experience

Location & travel: Office in Hertford 1 day per week. London and client site based or home working for the rest of the week. Would suit someone based in London or surrounding counties.

About Us

Music Concierge Worldwide is a collection of innovative agencies that create music and digital experiences for branded spaces. Our varied but complimentary skillsets blend creative disciplines - brands marketing, content production, specialised music design and consultancy, with technology expertise - digital media network design, development, implementation, service and support. We are now 50+ strong.

Our head office is based in leafy Hertfordshire, and we have a growing global team operating in London, Dubai, Shanghai, Bangkok, South Africa, and Australia.

Our impressive client list spans leisure, retail, health and fitness and luxury hospitality.

Our agencies are:

Music Concierge - Specialising in using sound to create unique atmospheres and distinct brand identities, for clients all over the world. A creative team crafts signature sounds for a host of iconic brands, setting them apart from the competition, reinforcing their distinct brand identities and bringing their concepts to life. The agency operates predominantly in the luxury hospitality and retail sectors, and clients include worldwide hotel groups such as One&Only, Hyatt, COMO Hotels and Resorts, plus luxury retailers such as Mulberry and Dunhill. www.musicconcierge.co.uk

Kaleidovision - Uses music, digital video and interactive screens to capture customer engagement in retail and leisure spaces. Clients include high street retailers, bars and, leisure brands including Hollywood Bowl, TGI Fridays, Dirty Martini, Paul Patisserie, Pitcher & Piano and YHA

FitboxVirtual - provides the technology that health and fitness operators require to offer virtual group exercise classes in their clubs. Current sales focus and customer sites are in the UK, Europe, Australia, throughout SE Asia and in China.

www.fitboxvirtual.com

One common technology platform underpins each agency’s operation, comprising music and media players at customer locations, connected by a large-scale media distribution network.

The Role

This position will suit an organised and bubbly individual who is a great communicator and multi- tasker and enjoys working in a fast-paced environment. You will be part of a highperforming account management team who work with a portfolio of exciting clients including hip high street brands and global luxury brands. Professional and confident in both verbal and written communication, you will work alongside the Account Director, Account Managers and Account Executives to deliver a variety of music, technical and creative projects to our clients. This role with liaise with a number of different departments internally, and clients and suppliers externally. A true team player and problem solver you will be able to think on your feet and use your initiative to help keep our projects on track.

Your Experience

You will be a strong account executive, with at least 3 years’ experience working in a professional creative environment in a client facing role. Responsible for the smooth running of projects and relationships, you can demonstrate that you are able to manage, retain and develop a number of valuable accounts. Creative experience is fundamental and you are able to demonstrate where you have briefed, managed and directed creative resource working on both highly branded and more conceptual projects. An understanding of tech is an advantage, either working within a technical environment or with technical expertise to deliver projects. Your written and verbal communication is second to none, able to create sophisticated client facing documentation and talk confidently to customers and partners. You pride yourself on being super organised, and are able to keep many balls juggling. You have an interest in design, brands & music, with lots of personality and wish to be part of a fun and vibrant team.

§ Communication – you will be a ‘people person’; someone who has excellent verbal and written communication and is able to express themselves well to clients, partners and internal teams alike

§ Organised – you are a naturally detailed and meticulous individual, able to prioritise effectively, manage multiple stakeholders and are always on the front foot with your projects

§ Creative – you are an ideas person with an eye for creative design, passionate about brands and a keen interest in music

§ Tech literate – you aren’t necessarily a techie at heart, but you are comfortable with computer based technology and are eager to learn more so you can speak in a knowledgeable way to clients and colleagues

§ Problem solving – you will be naturally inquisitive with a logical approach to problem-solving 3 and focused on continual improvement

§ Approach – your personality will be a good fit for a contemporary agency that is fast-paced and buzzing with creative ideas. You are a natural networker, have a can-do attitude and are able to smile when the heat is on!

§ Agile – you are able to juggle many balls and adapt to changing priorities on a daily basis whilst remaining unflappable, approachable and calm under pressure

Your Responsibilities

You will be assisting the account managers in handling existing accounts and manage your own accounts. Responsibilities will include but are not limited to:

§ Proactively assisting the Account Managers with day-to-day running & retention of existing accounts

§ Contribute positively towards building client relationships that help develop the value of the account and support client retention

§ Work with senior members of the account management and sales team in the implementation of overarching client retention and sales strategies

§ Identify new opportunities with existing clients where possible § Promptly help spot any issues that might be a threat to projects or the account and work with the senior team to achieve positive outcomes

§ Work alongside Account Executive to deal with client communication in a prompt and efficient manner

§ Attend and contribute positively in client meetings, as well as suggest meetings where appropriate

§ Take briefings from clients and help propose and quote for new creative projects, collaborating with the Account Manager where required

§ Set-up, manage, train and support content management platform for client music and video content

§ Work with creative resource internally and externally to produce creative assets – animation, video edit, graphic design according to brand guidelines

§ Liaise with client tech teams and coordinate internal departments regarding new client installation projects and progress them through the delivery pipeline

§ Liaise with and brief technical and operations department for new tech, content set-up, and content changes

§ Provide reports to clients for various purposes (e.g. system audits, content schedules)

§ Prepare client-facing documents (covering technical support, installation instructions, guidelines on music for client staff, user guides)

§ Prepare internal reports or KPI information

§ Assist in maintaining our CRM databases including client data, music information and video content in marketing portals

§ Process billing for projects and retained time with finance tea

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Music

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