Guest Services Associate - Hotel Front Desk

hotelco51; Greater London; On-site; GBP 16,531 - 22,041; Full time

Benefits offered by this job

Training and development opportunities

Health Cash Plan

Discounted room rates for you, as well

Discount on Food & Beverages at Marri\

Enhanced Maternity/Paternity/Adoption.

Pension scheme

Twenty eight holidays (annually moving

Job summary

Moxy London Excel is seeking a Crew Member to join the front-of-house team on a full-time contract. The role focuses on delivering top quality service, assisting guests, and providing accurate information about hotel facilities and services.

The position offers training and development opportunities, health cash plan, discounted room rates for you, and discounts on F&B across Marriott hotels worldwide, enhanced parental pay, pension, and generous holidays. Opera/Micros knowledge is a plus.

Qualifications

• Experience within the service industry.
• Knowledge of hotel systems such as Opera and/or Micros.
• Knowledge of Food Safety & Licensing laws.
• Personal experience of travel and travel industry.

Responsibilities

• Top quality customer service.
• Working as part of a great team.
• First point of contact for our guests.
• Answering internal & external calls.
• Good knowledge of the hotel facilities and services we offer.
• Dealing with general guest requests.
• Available to work when the team and customer needs you.

Skills

Customer service

Teamwork

Guest relations

Communication

Tools

Opera

Micros

Job description

Moxy London Excel is seeking a Crew Member to join the front-of-house team on a full-time contract. The role focuses on delivering top quality service, assisting guests, and providing accurate information about hotel facilities and services.

The position offers training and development opportunities, health cash plan, discounted room rates for you, and discounts on F&B across Marriott hotels worldwide, enhanced parental pay, pension, and generous holidays. Opera/Micros knowledge is a plus.