Crew Member - Moxy London Excel

Hotel Co 51 UK; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Training

Health Cash Plan

Room Discounts for You & Family

Beverage Discounts

Parental Leave Benefits

Pension Scheme

Annual Leave 28–33

Job summary

Hotel Co 51 is seeking a friendly Crew Member for Moxy London Excel. This casual role involves front-line guest service, delivering first-class hospitality and contributing to a vibrant team.

The position offers a benefits package including health support, room discounts for you and friends/family, and pension options, with holidays increasing from 28 to 33 per year.

Qualifications

• Experience within the service industry.
• Knowledge of hotel systems such as Opera and/or Micros.
• Knowledge of Food Safety & Licensing laws.
• Personal experience of travel and travel industry.

Responsibilities

• Top quality customer service
• Working as part of a great team
• First point of contact for our guests
• Answering internal & external calls
• Good knowledge of the hotel facilities and services we offer
• Dealing with general guest requests
• Available to work when the team and customer needs you

Skills

Customer service

Teamwork

Guest-focused

Tools

Opera

Micros

Job description

Crew Member - Moxy London Excel

This position is based on a casual contract.

Gross Salary: £14.11 per hour

We are looking for a friendly, passionate and energetic Crew Member to join the team at the Moxy.

As Crew Member you’ll be on the front line, delivering a first-class service.

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of a great team.

What we will offer you:

• Training and development opportunities
• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

Your Responsibilities:

• Top quality customer service
• Working as part of a great team
• First point of contact for our guests
• Answering internal & external calls
• Good knowledge of the hotel facilities and services we offer
• Dealing with general guest requests
• Available to work when the team and customer needs you

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry

*a personality assessment can be part of the recruitment process*

About Hotel Co 51

Hotel Co 51 is a European hotel operator behind Moxy Hotels, Courtyard by Marriott, Element by Westin, and AC Hotels by Marriott. Founded in Amsterdam in 2020, the company operates a portfolio of hotels across 8 countries, including the Netherlands, France, the UK, Belgium, Germany, Italy, Denmark, and Poland.

With a strong belief that great hospitality starts with great people, Hotel Co 51 focuses on creating an environment where teams can thrive and guests feel genuinely welcome. This people-first mindset shapes everything it does everything it does, from daily operations to the overall guest experience.

Learn more at www.hotelco51.com

About Marriott

Marriott International, Inc. (Nasdaq: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of compelling brands across luxury, premium, select, midscale, extended stay, and all-inclusive, with over 9,800 properties in 145 countries and territories, as of December 31, 2025. Marriott franchises, operates, and licenses hotel, residential, timeshare, yacht, outdoor, and other lodging products all around the world. The company offers Marriott Bonvoy®, its highly awarded travel platform.

About Moxy

Moxy offers a playful hotel experience for the young at heart. With over 135 properties open in over 25 countries and territories, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy.

For more information, visit www.moxyhotels.com and join the fun #atthemoxy on TikTok and Instagram.