Guest Services Assistant/Receptionist

Rick Stein; United Kingdom; Remote; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Free staff meals

Generous discounts

Training and development

Progression opportunities

Extra holiday allowance

Job summary

Rick Stein Restaurants in Padstow is seeking a warm, friendly Guest Services Assistant / Receptionist to join our team. You will welcome guests at the restaurant reception, assist with hotel stays, and help guests make the most of their time with us.

Evening and weekend availability is essential, and you’ll work closely with the restaurant, hotel and guest services teams to ensure a brilliant guest experience at our Seafood Restaurant.

Qualifications

• Warm, friendly and welcoming personality is essential.
• Excellent communication skills and confidence speaking with guests.
• Hands-on team player who is happy to help wherever needed.

Responsibilities

• Greet hotel and restaurant guests with a warm welcome and a friendly goodbye.
• Help ensure guests have the best stay possible.
• Assist with hosting in our Seafood Restaurant and help with luggage and parking.
• Handle guest enquiries and restaurant bookings; answer questions and assist guests in enjoying their time.
• Collaborate with guest services, restaurant and hotel teams to keep operations smooth.

Skills

Warm personality

Customer service

Excellent communication

Team player

Hospitality experience

Job description

Guest Services Assistant / Receptionist

Great food. Genuine hospitality. A place to grow.

At Rick Stein Restaurants, we’re all about great food, genuine hospitality and creating memorable experiences for every guest. We’re now looking for a warm, friendly and enthusiastic Guest Services Assistant / Receptionist to join our Guest Services team in Padstow.

Based at the restaurant reception at our iconic Seafood Restaurant, you’ll help look after our hotel bedrooms across Padstow and make sure every guest receives a warm welcome and a brilliant stay.

This is a flexible, casual role, ideal for someone looking for hours that work around their lifestyle and other commitments. Evening and weekend availability is essential.

We see ourselves as being in the "cheering up industry" - making people smile through great food, drink and experiences. If you love looking after people and enjoy being part of a friendly team.

What you’ll be doing

• Giving all our hotel and restaurant guests a warm welcome and friendly goodbye
• Helping to make sure our residents have the best stay possible
• Assisting with hosting in our Seafood Restaurant
• Helping guests with their luggage and parking
• Dealing with guest enquiries and restaurant bookings
• Being on hand to answer questions and help guests make the most of their time with us
• Working closely with the wider Guest Services, restaurant and hotel teams to make sure everything runs smoothly

What we’re looking for

• A warm, friendly and welcoming personality
• Previous experience in hospitality, hotels, restaurants or customer service is helpful, but we’re more interested in your attitude and approach
• Excellent communication skills and confidence speaking with guests
• Someone who genuinely enjoys looking after people and making them feel welcome
• A calm, helpful and positive approach, even when things get busy
• A hands-on team player who is happy to get stuck in wherever needed
• A genuine interest in great food, drink and hospitality

Grow your career with us

We’re not just passionate about food - we’re passionate about developing our people too.

What you’ll get

• Competitive salary plus tips
• Free staff meals and generous discounts across Rick Stein Restaurants, Rooms, and Shops
• Ongoing training and development, including leadership, food, wine, and operational skills
• Opportunities to progress within a respected hospitality group
• A supportive, inclusive team culture
• Extra holiday allowance for length of service, up to 5 extra days after 5 years
• Access to discounts on 100s of retailers, health, entertainment, travel & more

The Seafood Restaurant was the first restaurant opened by Rick Stein and Jill Stein in 1975. The Seafood Restaurant in Padstow is famous for establishing an international reputation for the very freshest fish and shellfish, often landed on our doorstep. In the centre of the restaurant is a Seafood Bar where guests can enjoy watching chefs assembling platters of oysters, langoustines and sashimi.