Guest Services Assistant/Receptionist

Rick Stein Careers; Padstow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary + tips

Free staff meals

Staff discounts across Rick Stein

Ongoing training and development

Career progression opportunities

Extra holiday allowance

Job summary

Rick Stein Restaurants in Padstow is seeking a warm, friendly Guest Services Assistant / Receptionist to join our reception team. You'll help look after hotel bedrooms across Padstow and ensure every guest receives a warm welcome and a brilliant stay.

Based at the restaurant reception, this flexible, casual role requires evening and weekend availability. You’ll work with guest services, restaurant and hotel teams to ensure smooth operations and memorable experiences for every guest.

Qualifications

• Experience in hospitality, hotels or customer service preferred.
• Warm, friendly and proactive attitude.
• Excellent communication and guest-facing confidence.

Responsibilities

• Greet and farewell hotel and restaurant guests warmly.
• Assist hosting in our Seafood Restaurant.
• Help guests with luggage and parking.
• Handle guest enquiries and restaurant bookings.
• Collaborate with guest services, restaurant and hotel teams to ensure smooth operations.

Skills

Hospitality experience

Customer service

Communication skills

Team player

Flexibility

Job description

Great food. Genuine hospitality. A place to grow.

Guest Services Assistant / Receptionist

At Rick Stein Restaurants, we’re all about great food, genuine hospitality and creating memorable experiences for every guest. We’re now looking for a warm, friendly and enthusiastic Guest Services Assistant / Receptionist to join our Guest Services team in Padstow.

Based at the restaurant reception at our iconic Seafood Restaurant, you’ll help look after our hotel bedrooms across Padstow and make sure every guest receives a warm welcome and a brilliant stay.

This is a flexible, casual role, ideal for someone looking for hours that work around their lifestyle and other commitments. Evening and weekend availability is essential.

We see ourselves as being in the “cheering up industry” – making people smile through great food, drink and experiences. If you love looking after people and enjoy being part of a friendly team, we’d love to hear from you.

What you’ll be doing

• Giving all our hotel and restaurant guests a warm welcome and friendly goodbye
• Helping to make sure our residents have the best stay possible
• Assisting with hosting in our Seafood Restaurant
• Helping guests with their luggage and parking
• Dealing with guest enquiries and restaurant bookings
• Being on hand to answer questions and help guests make the most of their time with us
• Working closely with the wider Guest Services, restaurant and hotel teams to make sure everything runs smoothly

What we’re looking for

• A warm, friendly and welcoming personality
• Previous experience in hospitality, hotels, restaurants or customer service is helpful, but we’re more interested in your attitude and approach
• Excellent communication skills and confidence speaking with guests
• Someone who genuinely enjoys looking after people and making them feel welcome
• A calm, helpful and positive approach, even when things get busy
• A hands‑on team player who is happy to get stuck in wherever needed
• A genuine interest in great food, drink and hospitality

Grow your career with us

We’re not just passionate about food – we’re passionate about developing our people too.

What You’ll Get

• Competitive salary plus tips
• Free staff meals and generous discounts across Rick Stein Restaurants, Rooms, and Shops
• Ongoing training and development, including leadership, food, wine, and operational skills
• Opportunities to progress within a respected hospitality group
• A supportive, inclusive team culture
• Extra holiday allowance for length of service, up to 5 extra days after 5 years
• Access to discounts on 100s of retailers, health, entertainment, travel & more

The Seafood Restaurant was the first restaurant opened by Rick Stein and Jill Stein in 1975. The Seafood Restaurant in Padstow is famous for establishing an international reputation for the very freshest fish and shellfish, often landed on our doorstep. In the centre of the restaurant is a Seafood Bar where guests can enjoy watching chefs assembling platters of oysters, langoustines and sashimi.