Nights - Guest Service Assistant - 4 on 4 Off Shift Pattern

Recruit Genie; City of Edinburgh; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Training

Staff discounts

EarlyPay

Employee assistance program

Staff meals on duty

Paid breaks

Gym access

Staff parking

Résumé du poste

Recruit Genie is seeking a Nights Guest Service Assistant in Edinburgh to deliver outstanding guest experiences during night hours. You will check guests in/out, handle inquiries and complaints, and maintain a welcoming front desk environment.

The role extends to supporting food & beverage, maintenance and other departments to ensure smooth night-time operations. You should be a team player with strong communication skills, attention to detail, and a customer‑centric approach.

Qualifications

• Attention to detail is essential to keep guest rooms and areas clean and well-maintained.
• Excellent verbal and written communication to interact with guests and colleagues.

Responsabilités

• Provide exceptional guest service, check guests in and out, handle inquiries and complaints.
• Maintain a clean, organised front desk and support night operations across food & beverage, maintenance and other departments.
• Collaborate with hotel staff to ensure a smooth, first-class guest experience during the night shift.

Description du poste

What is in it for you?

As part of the team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• EarlyPay – Access up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As our Nights Guest Service Assistant, you’ll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You’ll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Communication skills: it’s important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
• Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
• Organisational skills: it’s important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
• Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or PEP will be an added advantage.
• Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel.