Guest Services Assistant (Nights)

Aimbridge; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and leadership development

Hotel discounts portfolio wide

Stream pay and savings

Employee assistance programme

Uncapped incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Night Porter at our Royal Tunbridge Wells hotel. You will help ensure the safety and security of guests and staff during night hours and support night-time operations across departments to maintain a high standard of service.

We value attention to detail, strong communication and a friendly, proactive customer service mindset. Applicants must be 18+ and comfortable with night shifts; this is a genuine opportunity to develop within a global hospitality

Qualifications

• Must be 18 years or older and able to work night shifts.
• Strong attention to detail to keep the property clean and presentable.
• Excellent communication with guests and staff.
• Proactive customer service mindset to handle requests and issues.

Responsibilities

• Ensure safety and security of guests, staff and hotel at night.
• Perform regular security checks and fire safety protocols.
• Assist with breakfast preparation from 6am.
• Liaise with guests and residents to resolve issues politely.
• Support other departments during night operations.

Skills

Attention to detail

Communication skills

Customer service

Overnight shifts

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking

A day in the life of…

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.

Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’