Guest Services Ambassador

Jones Lang LaSalle Incorporated; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Wellbeing support

Job summary

JLL is seeking a Guest Services Ambassador in London to provide a warm, professional welcome across reception and lobby areas. The role involves hosting visitors, coordinating with security and facilities, and ensuring seamless meeting room support in a fast-paced corporate environment.

We value at least 1 year of Front of House experience, excellent customer service, strong communication, and a proactive, can-do attitude in a busy setting with a hybrid work approach.

Qualifications

• At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline.
• Operational knowledge of all reception services and standard operating procedures.

Responsibilities

• Host visitors and manage reception spaces across floors, ensuring meeting rooms are attended to.
• Maintain professional, warm welcome and information service for clients and visitors.
• Coordinate with security, facilities and hospitality teams and adhere to Health & Safety procedures.

Skills

Guest service

Customer service

Communication

Empathy

Team player

Organization

Telephone etiquette

Proactive problem solving

Tools

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.Guest Services AmbassadorWhat this job involves:Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.Working Hours/Pattern:The working hours of the Guest Services Supervisor is 07:00-19:00 Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity.What your day-to-day will look like:Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hubCommunicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communicationMaintain a strong awareness of business activity communicating all updates with team membersCommunicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordinglyLiaising with other departments, namely security, facilities, and hospitality servicesEnsure Security and Health and Safety procedures are adhered to at all times.To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journeyTo host the main reception area energising the space and creating lasting impressionsTo provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approachFluency of both internal and external VIPs to constantly recognise and deliver service excellenceLiaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arisesEnsure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriatelyProactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional mannerUsing empowerment for problem resolution whilst enhancing visitor and client experienceDesired or preferred experience and technical skills:At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airlineSelf-motivated individual committed to service excellencePossesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methodsAbility to demonstrate empathy, excellent customer service and practical skillsRequired Skills and Experience:Skilled in guest/client service and confident in striving for excellenceOperational knowledge of all reception services and standard operating proceduresMust have excellent organisational skills and good attention to detailMust be computer literate including MS officeAbility to use own initiative and takes ownershipProfessional and high standard telephone etiquetteShould have an excellent and positive “can do attitude” and a great team player and supporterAble to work in a busy and pressurised environment providing a discreet and personalised service.Location: LondonIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Guest Services Operation and CommunicationAdaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hubCommunicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communicationMaintain a strong awareness of business activity communicating all updates with team membersCommunicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordinglySupport the training of new Guest Services team membersLiaising with other departments, namely security, facilities, and hospitality servicesEnsure Security and Health and Safety procedures are adhered to at all times.Personal Presentation and ResponsibilitiesMaintain a professional, polite and considerate manner at all timesAdhere to uniform and presentation standards as per the personal appearance guidelinesTaking ownership of guest services responsibilities to constantly develop service standardsPerson Specification/RequirementsAt least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airlineSelf-motivated individual committed to service excellencePossesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methodsAbility to demonstrate empathy, excellent customer service and practical skillsSkilled in guest/client service and confident in striving for excellenceOperational knowledge of all reception services and standard operating proceduresMust have excellent organisational skills and good attention to detailMust be computer literate including MS officeAbility to use own initiative and takes ownershipProfessional and high standard telephone etiquetteShould have an excellent and positive “can do attitude” and a great team player and supporterAble to work in a busy and pressurised environment providing a discreet and personalised service.From time to time the company may require you to work at other sites, on projects, company development, site visits or similar. You will also positively represent the Company at all times along with being present in the workplace at critical times of operation.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.